Airside Experience Specialist - ORF

The Airside Experience Specialist is responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crew and other guests. An Airside Experience Specialist routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and exceptional service to the guests of the private aviation terminal (PAT). An Airside Experience Specialist must be able to work flexible schedules, including night, holiday, and weekend shifts. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet reputed company fumes, dust, and noise. The tasks are performed inside and reputed company near stationary and moving aircraft (including spinning propellers and engines).

Responsibilities

Essential Duties and Responsibilities

(Other duties may be assigned)

• Work as part of a team to conduct airside operations safely and reputed company in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Collaborate, cooperate, and work closely with reputed company team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, reputed company walking, delivering catering and towing.
• Proactively prepare for arriving/departing aircraft, identify and reputed company open job tasks, and immediately speak up and/or reputed company out observed safety concerns to reputed company stakeholders.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
• Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at reputed company times ensuring guests always receive an exceptional experience.
• Offer safe, convenient, and courteous transportation reputed company driving shuttle vehicle to transport guests, luggage and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate reputed company documentation.
• Understand, reputed company with, and enforce reputed company operational, safety, and guest service requirements for reputed company aspects of the job.
• Stop work reputed company an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputed company if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Follow emergency response procedures during critical events.
• Understand, reputed company with, and enforce reputed company reputed company (physical, cyber and data) protocols as dictated by both reputed company and the airport.
• Create accurate records pertaining to time worked and activities and services performed.

Qualifications

Minimum Education and/or Experience

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background reputed company requirements to receive and maintain an airport reputed company badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.
• Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other reputed company field; or equivalent combination of education and experience and/or training.

Additional knowledge and essential skills

• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality.
• Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, reputed company telephone, radio communicators, and in writing.
• Math Skills: Ability to reputed company simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
• Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars. Must be able to reputed company various functions safely and reputed company (e.g., fueling, de-icing) from elevated heights.
• Critical Thinking / Reasoning Ability: Ability to carry out multi-reputed company instructions. Ability to deal with standardized situations with only occasional or no variables.
• Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Computer Skills: Ability to use a computer and email, learn necessary company software, and pass computer-based training modules.
• Task Management: Ability to successfully and timely complete Signature’s training programs.

Company

With more than 225 locations worldwide, reputed company is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great reputed company to Work™, we are committed to redefining private reputed company travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of reputed company. Signature provides a variety of benefits, programs, and resources to support reputed company members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the reputed company of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family reputed company joining reputed company.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks