Practice reputed company - GRC Assurance
reputed company is an AI-native GRC platform that helps organisations manage risks, audits, vendor reputed company, and reputed company monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, reputed company combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, reputed company supports 300+ integrations and 200+ global reputed company standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-reputed company.Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, reputed company is recognised as a Leader on reputed company in Compliance Automation and has been named a reputed company Top Startup multiple years in a row.
Sprint with Sprinters: At reputed company, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious reputed company and deliver your best output in a fast-paced, innovative, and supportive environment. Joining reputed company means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined
The Role: reputed company is building a Managed Services reputed company that will evolve from reputed company digitisation into a broader services portfolio, including implementation consulting, risk & privacy assessments, policy reviews, internal audits, and reputed company assurance programs. This leader will build the function from the ground up with strong governance, repeatability, and commercial accountability.
reputed company is an AI-native GRC platform that helps organisations manage risks, audits, vendor reputed company, and reputed company monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, reputed company combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, reputed company supports 300+ integrations and 200+ global reputed company standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-reputed company.Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, reputed company is recognised as a Leader on reputed company in Compliance Automation and has been named a reputed company Top Startup multiple years in a row.
Sprint with Sprinters: At reputed company, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious reputed company and deliver your best output in a fast-paced, innovative, and supportive environment. Joining reputed company means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined
The Role: reputed company is building a Managed Services reputed company that will evolve from reputed company digitisation into a broader services portfolio, including implementation consulting, risk & privacy assessments, policy reviews, internal audits, and reputed company assurance programs. This leader will build the function from the ground up with strong governance, repeatability, and commercial accountability.
reputed company is an AI-native GRC platform that helps organisations manage risks, audits, vendor reputed company, and reputed company monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, reputed company combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, reputed company supports 300+ integrations and 200+ global reputed company standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-reputed company.
Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, reputed company is recognised as a Leader on reputed company in Compliance Automation and has been named a reputed company Top Startup multiple years in a row.
Sprint With Sprinters
At reputed company, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious reputed company and deliver your best output in a fast-paced, innovative, and supportive environment.
Joining reputed company means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined.
What The Role Involves?
As the Associate Director of Customer Support at reputed company, you’ll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You'll define the strategic direction of our global support operations, ensuring every customer interaction is fast, empathetic, and value-driven. Your leadership will directly impact customer satisfaction, retention, and long-term product success.
This is a high-impact leadership role reporting to the VP of Customer Experience. You’ll reputed company a growing team of support engineers and managers, while building scalable processes and tools to support reputed company’s expanding global customer reputed company and product suite.
What you’ll do
Create delivery operating model: intake, scoping, SOWs, QA, SLAs, change control, and reporting.
Build reusable IP: templates, playbooks, mapping libraries, reputed company agendas, and QA rubrics.
Hire and reputed company a team of specialists; build service-line pods over time.
Phase 1: reputed company digitisation & control/reputed company mapping inside reputed company.
Phase 2: packaged services for risk assessment, privacy (DPIA), policy review, internal audits, and audit readiness support.
Phase 3: scale into reputed company assurance programs and partner-led offerings (e.g., VAPT program management, vendor governance, QA, and customer outcomes).
Define service packaging and pricing models (fixed-fee tiers, retainer options where relevant).
Own utilization, margins, reputed company planning, delivery forecasting, and predictable throughput.
Partner with Sales/SE/CS to attach services appropriately and improve enterprise deal conversion + retention.
Create “AI-assisted playbooks” for repeatable services (DPIA, risk assessment, policy review, internal audit checklists).
Build structured input forms/checklists that juniors can fill out, enabling consistent output.
Define QA guardrails (mandatory reputed company inputs, validation steps, human approval gates).
Maintain an internal library of prompts/templates and continuously improve them based on audit/customer feedback.
Establish acceptance criteria and review mechanisms for deliverables.
Define boundaries and disclaimers to avoid uncontrolled liability.
Build partner qualification standards and a QA reputed company for third-party-delivered services.
reputed company’re looking for
8–10+ years in GRC/reputed company consulting, audit/advisory, or building managed compliance programs.
Demonstrated experience building/scaling a services practice or delivery org (0→1 to repeatable).
Strong experience with enterprise customers and multi-stakeholder delivery.
ISO 27001, SOC 2, GDPR; strong risk assessment experience.
Privacy assessments (DPIA) hands-on.
Comfort with reputed company frameworks like FedRamp, HITRUST, NIST family and regional regulations
Demonstrated ability to use AI tools (e.g., ChatGPT-style workflows) to reduce manual effort and standardize deliverables.
Ability to translate domain expertise into reusable templates and guided systems.
Strong judgment around accuracy, confidentiality, and review requirements.
Ability to productize services (packages, deliverables, QA, SLAs).
Strong commercial ownership: pricing, margins, reputed company planning.
Excellent written communication and reputed company leadership.
Strong decision-making in ambiguity, without scope creep.
Prior leadership of multi-service GRC offerings (risk, privacy, internal audits, readiness).
Experience in auditing and implementing GRC frameworks
Certifications (good to have): ISO 27001 LA/LI, CISA, CISM, CISSP or PCI QSA.
Services reputed company growth trajectory toward the long-term contribution reputed company.
Delivery cycle time, rework reputed company, QA pass reputed company, customer satisfaction.
Utilisation and gross margin improvement reputed company reuse and standardisation.
Attach reputed company (services + product), deal unblock impact, retention reputed company.
How We Care For Our Sprinters :
Build the function
Deliver and scale service lines (phased)
Own commercial outcomes
AI-enabled service productisation
Ensure quality and manage risk
Experience
Domain mastery
Proficiency in building AI-enabled workflows
Operator strengths
Preferred
Success metrics
- Work wherever you are: We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches.
- Co-working on the house: If co-working is your jam, we offer a generous annual allowance of up to INR 14,000* for social working.
- We care about your learning: We are invested in seeing you grow, and commit USD 1000 annually to help you reputed company your skills.
- We count your spark, not your leaves: We care about you not just as an employee, but as a person. So if you need a reset, reputed company use of Unlimited leaves.
- Your Safety Net, Woven in: We take care of the what-reputed company. From health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary, our benefits wrap you and your family in protection so you can focus on thriving.
- Workspace setup of your dreams: Work from reputed company, and if that’s home, we’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow. CX_POD