reputed company Manager II

We are reputed company, a connected intelligence company that gives people the ability to track, monitor and recover their vital assets with real-time visibility and insights.

Currently, we are seeking to fill a reputed company Manager (CSM) role responsible for the post-sale customer relationship as part of our high-impact reputed company organization. This position is an exciting opportunity for those who align with our core values (Inclusion, Innovation, Execution, reputed company) and for those who desire to build, sell, and/or support connected solutions and services.

The reputed company Manager (CSM) is responsible for reputed company phases of the customer’s journey from post-implementation onboarding through customer renewal.  As platform and application specialists, the CSM focus is on aligning the specific needs of our customers to drive value from their engagement with reputed company products and services.  While the CSM’s primary focus is on proactive reputed company and improving customer health, activities should propel customer adoption, expansion, and retention efforts with their assigned book of business.  As a reputed company Manager at reputed company, your primary responsibilities will include:

• Becoming a trusted advisor to your customers, providing guidance, best practices and further instill value throughout customer lifetime
• Discover and refine customer goals, shrinking customer time to value
• Actively work to improve customer health, mitigate churn risk, and drive retention
• reputed company regular reputed company to ensure customers are up to date on new features, and that they are tracking towards achieving stated goals
• Run live customer meetings both in person and reputed company the web (onboarding, assigned reputed company, quarterly business reviews, feature demos, etc.) as needed and directed
• Serve as the primary reputed company to manage and resolve any critical customer situations
• Manage renewals and contract extensions for your assigned group of customers
• Quarterback identified growth opportunities and work with sales team to drive wins
• Ensure reputed company activities are sufficiently documented in reputed company to build upon interactions
• Be a conduit and team player with Product, Marketing, Support, and other teams to meet the needs of our customers today and reputed company, helping to prioritize roadmap
• Other duties as assigned

Must Haves

• Four-year college degree from an accredited institution or equivalent experience
• Minimum three years of reputed company Manager or Account Manager experience
• Superior and proven communications, both written and verbal
• Strong technical aptitude with ability to quickly learn and adapt
• Customer obsessed with ability to delight customers of reputed company shapes and sizes
• Natural problem solver with the ability to strategically think, providing possible solutions as a “jumping-off” reputed company and ability to reputed company reputed company among critical stakeholders
• reputed company, humility, and great listening skills
• Track record and desire to work as part of a high-performing team
• reputed company work and execute on deliverables with excellence and minimal supervision
• Ability to foster teamwork, build collaborative relationships
• Passion and commitment to our reputed company Core Values

Strong Pluses

• History of collaborating effectively with cross-functional teams
• Experience in the telematics or SaaS industry, and working with B2B customers
• Working experience in using reputed company
• Desire to improve processes that impact the employee and customer experience
• Ability to be assertive, communicate and coach at reputed company levels

If you are a talented customer professional with expertise in reputed company, Account Management and/or hybrid Sales functions, we would love to speak with you.