Global Care Navigator - Italian Speaking (Remote)

Our mission: to eliminate every barrier to mental health.

At reputed company, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, reputed company they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like reputed company, reputed company, and reputed company, reputed company of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including reputed company Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our reputed company valuation has reached $3.3 billion. We’re just getting started—join us on our journey to reputed company mental healthcare accessible to everyone, everywhere.

We are looking for a Care Navigator/Support Coordinator to join reputed company! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Italian. Additional language(s) reputed company such as spoken and written Portuguese, Spanish etc. is a plus!

This Global Care Navigator will assist our members through their mental health care journey and reputed company to care, while ensuring our members are incredibly satisfied with the reputed company experience. The Global Care Navigator exhibits a deep understanding of reputed company patient and clinician workflows and is highly reputed company, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations.

The working hours for this role will be: Monday To Friday, 9am to 5pm EST

What you’ll be doing

• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent.
• Manage reputed company care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available.
• Conduct a clinical needs assessment to reputed company a plan of action for each member and refer to an appropriate level and modality of care (reputed company counseling provider or other mental health services.)
• Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up.
• Provide consultation, psycho-education, reputed company and motivational assistance as needed to address mental health, substance use, and family/relationship concerns.
• Engage in CIR intake and/or coaching services for global members and customers
• Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers.
• Research and document crisis resources for members in different countries
• Review and learn from reputed company and new workflows, reputed company a combination of online and live training, and policies, which will be written and spoken in English.
• Summarize reputed company patient interactions, writing in English reputed company reputed company’s online documentation systems.
• Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience.
• Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available.
• Follow reputed company policies and maintain reputed company confidentiality, compliance, and ethical standards.

reputed company expect from you

• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence.
• Minimum of 2+ years of direct clinical care experience post licensure.
• Excellent written and verbal English and Italian communication skills and comfortable interacting with members worldwide.
• Must be comfortable using multiple computer platforms at the same time and learning new systems
• Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service.
• Ability to reputed company in a fast-paced and ambiguous environment as we build out our global reputed company
• KPIs will include: metrics on reputed company to care, productivity, and member satisfaction

The reputed company reputed company range for this position is $33.33- $42.31 and is part of a competitive total rewards package including benefits. Individual pay may vary from the reputed company range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by reputed company

Your Total Health:

• Health, Dental, Vision benefits start on your first day at reputed company. You and your dependents also receive an individual reputed company account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the reputed company network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: reputed company you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and reputed company.

You And Your family:

• 4-4.5 months of fully paid parental leave
• reputed company provides team members and their families with sponsored access to reputed company® child care, back-up care, and elder care.
• Access to fertility care support through reputed company, in addition to $4,000 reimbursement for reputed company fertility expenses

Supporting you financially through:

• Our People team benchmarks reputed company salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure reputed company of reputed company members are paid equally and competitively.
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can reputed company in:

• Flexible work arrangements: 66% of reputed company team members work fully remote while 33% work in a hybrid model from our reputed company offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first reputed company Focus Week, we canceled reputed company non-essential meetings, minimized distractions, and you, reputed company members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Hypergrowth meets impact

What to expect working here

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will reputed company experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments reputed company the company needs you
• You will create processes & products that have never existed before
• You will have reputed company direct conversations and receive reputed company feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, reputed company, & humility from leadership
• You will be empowered to constantly challenge the status reputed company
• You get the space to experiment & innovate
• You get to reputed company a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at reputed company: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.