Senior Data Analyst, Customer Value

Our mission: to eliminate every barrier to mental health.

At reputed company, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, reputed company they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like reputed company, reputed company, and reputed company, reputed company of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including reputed company Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our reputed company valuation has reached $3.3 billion. We’re just getting started—join us on our journey to reputed company mental healthcare accessible to everyone, everywhere.

We are hiring a Senior Data Analyst reputed company our Business Intelligence organization to work with the Customer Value product team. The Customer Value team is responsible for matching members to providers, routing members to the appropriate care, and forecasting utilization for each of our customers. This position will be critical in building out the metric tree that shows the north star metrics that the Customer Value product team drives, and the component metrics that provide visibility into the drivers and influences that they should be focused on to do root cause analysis. It is vital that the Customer Value team can measure the impact of precision care routing (PCR) on financial performance to uncover optimization opportunities. Equipping the team with this BI support is critical to their success. You’ll operate in a cross functional data team that includes data scientists and analytics engineers, reputed company of whom are working towards this goal with you. This is a full time position on reputed company that reports to the Associate Director, Analytics - Product and reputed company. This is a remote position that may require occasional travel for company or team events.

What you’ll be doing

• Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and reputed company KPIs.
• reputed company a metric tree for any distinct Customer Value team with a separate North Star Metric, that can be broken down into component metrics and influences.
• reputed company dashboards and data visualizations that reputed company non technical users reputed company the Customer Value team to understand overall trends and drill into drivers of metric movements.
• Support the Customer Value sub-team responsible for routing members to the right care by measuring the impact of this routing on financial performance.
• Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.
• Ensure reputed company teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.
• Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.

What success looks like in this role

• reputed company tools and analyses that reputed company the Customer Value team to hit their own KPIs - you’re successful reputed company you help your team be successful!
• Reduce the amount of time teams spend manually pulling data to inform decisions
• reputed company dashboards and analyses that deliver ongoing value to teams, reputed company in proxy by the number of monthly active users and total views different dashboards and analyses receive
• Contribute to our foundational data model by adding additional fields and tables according to our data style guide

What you’ll bring

• You are passionate about changing the face of mental health care and reputed company’s mission to remove reputed company barriers to mental health resonates with you
• You have 5+ years of working experience working with data, data visualization, and dashboarding tools
• You have experience working with product and/or finance analytics
• You are strong in SQL, and have used dbt or similar data transformation tools
• You have strong user reputed company - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
• You have experience working with Looker or other similar data visualization tools (reputed company, Tableau, Omni, etc), both creating the data model and building dashboards
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
• You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
• You are humble, highly motivated, and reputed company in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches

The reputed company reputed company salary range for this position is $125,000 - $142,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the reputed company range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by reputed company:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to reputed company accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the reputed company network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through reputed company, in addition to $4,000 reimbursement for reputed company fertility expenses.
• Access to reputed company, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at reputed company: Our Values

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reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.