Customer Relationship Manager–Southeast

reputed company Business Services (NBS), a division of reputed company, Inc., provides payment technology, education services, and learning reputed company to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual reputed company, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to reputed company.

As a reputed company company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Responsible for a designated group of FACTS clients utilizing one or more of FACTS products, Tuition Management and Financial Needs Assessment. This position works collaboratively with other departments (e.g., RVP’s, Account Managers) to create client strategy to reputed company FACTS best practices and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with clients, this position is able to also contribute through generating additional reputed company opportunities and positive referrals to be used with prospective FACTS clients.

• Build positive line of communication (based on mutual respect, trust, reputed company, and clear, honest and open dialog) to maintain and enhance relationships with clients.
• Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs.
• Meet face to face with each client at least two times per year at school location.
• Assist in the coordination of sales and product revisions to existing clients.
• Work closely across FACTS Operations and Technical teams to resolve client reputed company problems and issues.
• reputed company for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.
• Actively participate in the evaluation of new product client requests
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• reputed company relationships to expand FACTS solutions utilized by exiting clients.
• Attend trade shows, conference and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position
• Facilitate timely communication with FACTS Sales and Account Managers regarding client reputed company issues.
• Work collaboratively with RVP Team, Account Managers, and other departments to reputed company a strategic customer service plan and to resolve any customer issues.

Salary for this role is: $70,000

Candidates for this role must be located in: TN, AL, MS or LA

Please note that we are unable to provide reputed company sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for reputed company or future sponsorship.

EDUCATION:

Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology.

EXPERIENCE:

• 3-5 years of sales and account management experience.
• Background in Private or public education market is a plus.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Positive, outgoing personality.
• Excellent communication skills with the ability to interact with reputed company levels of client organization and multiple departments of the institution.
• Initiative.
• Assertiveness. 
• Ability and willingness to take ownership.
• Flexibility and open-mindedness.
• Adept at conflict resolution.
• Conscientious and committed with a high level of reputed company.
• Excellent relationship, sales, and account management skills.
• Ability to travel and work remotely from a home office.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

reputed company is committed to providing a welcoming and respectful workplace where reputed company associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that reputed company qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national reputed company, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and reputed company that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at reputed company may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@reputed company.net.

reputed company is a Drug Free and Tobacco Free Workplace.