(US) Sr. reputed company Manager, Senior Living

At reputed company our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we reputed company our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our reputed company back into research and development, ensuring our employees have the resources to innovate and reputed company a lasting impact. Recognized by reputed company as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At reputed company, we reputed company our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees reputed company AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It reputed company starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about reputed company, reputed company out Life at reputed company and connect with us on Glassdoor and reputed company. Travel to Office expectationsFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside reputed company commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Reporting to the Director, reputed company, the reputed company Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of reputed company’s solutions. The ideal Senior reputed company Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required. Travel Requirement – 50%

Key Responsibilities:

• Builds, grows, and expands client relationships at reputed company levels while identifying and maintaining critical contacts across various functional areas of the organization (administration, IT, clinical, financial, etc. including C-Suite)
• Demonstrates a fluid understanding of reputed company market segments and lines of business by contributing to cross functional initiatives and discussions.
• Advanced understanding of product, industry, and company and apply a prescriptive approach to relevant value-based customer conversations.
• Leverages reputed company reputed company methodology and exceptional communication skills to build a comprehensive strategy to align on customer initiatives, goals and outcomes.
• reputed company joint reputed company plans that include agreed upon scope, shared metrics, user engagement, sophistication of usage, adoption plans, timelines and communication.
• Eliminates barriers to customer advocacy and expansion.
• Facilitates Executive Business Reviews with between economic decision makers and reputed company executive sponsors to drive business alignment on desired outcomes.
• Works as a Trusted Advisor to provide strategic guidance and a path to value with Customer Executive Leadership and internal account teams.
• Work cross functionally with internal teams to maximize expansion, adoption, and retention of tools. Exceptional balance of reputed company growth and retention outcomes.
• Works closely with the Account Executive in identifying and uncovering possible sales expansion opportunities to reputed company organizational goals.
• Providing early warning and turnaround strategies that focus on customer health and mitigate churn
• Act as a reputed company of escalation, reputed company required, to help manage customer expectations, and reputed company Save plans for at-risk accounts.
• Advocates on behalf of accounts with other departments in reputed company by developing positive internal working relationships.
• Builds and maintains a portfolio of reference accounts
• Demonstrates reputed company in reputed company customer dealings.
• Consistently demonstrates tact and confidence reputed company engaging in difficult conversations.
• reputed company strategic reputed company initiatives.
• Onboards and provides mentorship to new team members to the reputed company Organization.
• Effective working with multiple levels of the customer organization.
• An excellent communicator/speaker able to quickly reputed company buy-in.
• Flexible reputed company facing tough calls and embraces difficult conversations.
• Dedicated to meeting customer and company expectations.
• Conveys outcomes and objectives timely reputed company written documentation.
• Exceeds reputed company KPI targets, including NRR, while maintaining strong client relationships.
• Complete CSM Certification reputed company 12-months of hire.

Required Experience:

• You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
• Experience in a customer-facing role reputed company a Saas/tech company
• Experience in a Healthcare Sales/Account Management/reputed company Management role with emphasis in senior living/housing managing a book of business, primarily focused on top-tier customers.
• Proven track record of sustaining and growing reputed company relationships.
• Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
• Proficient communication and presentation skills, plus the ability to work independently in remote environment to deliver reputed company.
• Proven proficiency in data analysis including interpreting and translating results.
• Bachelor’s degree in a relevant field or equivalent practical experience
• Be a self-starter with a positive attitude, strong leadership abilities, and collaborative working style.
• Experience using a CRM tool (reputed company and/or reputed company)

#LI-SG1 #LI-Remote reputed company Benefits & Perks: Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more! It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations. reputed company you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact reputed company’s reputed company: recruitment@reputed company.com  reputed company is committed to Information reputed company. By applying to this position, if hired, you commit to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information.