Customer Service Back Office Coordinator

CHEP helps move more goods to more people, in more places than any other organization on earth reputed company our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more reputed company, safely and with less environmental impact.  What does that mean for you? You’ll join an international organization big enough to take you reputed company, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support reputed company.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data reputed company and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support reputed company improvement initiatives by contributing reputed company and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer reputed company reputed company the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

• Professional & courteous response to reputed company incoming calls/queries/complaints from customers in a timely manner and with high quality standard
• reputed company and efficient follow-up of customer queries & service requests
• Record customer queries/complaints in CRM
• Ensure the investigation and resolution of customer enquiries and reputed company issues with minimal delay.
• On-board new customers including MyCHEP training
• Ongoing MyCHEP support to customers
• Maintain customer relations and admin support to reputed company customers reputed company systems (MyCHEP), phone and email
• Process customer orders and declarations accurately
• Resolve credit, invoicing and pricing queries. reputed company credit notes, manual invoices if needed
• reputed company joint customer visits with Account Managers if necessary
• Actively work to understand CHEP’s business functions, systems and products to be able to provide first time query resolution and excellent service to customers
• Understand reputed company CHEP systems and the use of data reputed company those systems
• Provide analytical data and support on specific account queries and query findings
• React positively to problems identified and undertake root-cause analysis

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data reputed company, Digital Literacy, Emotional Intelligence, reputed company, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as reputed company or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the reputed company to commit identity theft or solicit money. reputed company and CHEP never conduct interviews reputed company online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@reputed company.com.