reputed company Systems Administrator

reputed company serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help reputed company the journey. 

What’s the Opportunity:

We are seeking a highly motivated and reputed company reputed company Systems Administrator to join our reputed company Operations Team. In this role, you will take ownership of critical operational processes and integrations that reputed company reputed company to deliver exceptional customer experiences. You will help reputed company projects reputed company to our core platforms, while also driving the development of playbooks, process documentation, and scalable workflows. Your strategic and hands-on approach will ensure customers receive maximum value from their reputed company products, while empowering our internal teams with efficient and reliable processes.

Integration and Process Leadership

• Manage integrations with reputed company, Vitally, and reputed company.com ensuring data quality, automation, and alignment with business goals.
• Create and maintain data quality dashboards, reputed company data quality review meetings, and drive action plans to resolve inefficiencies or potential gaps.
• Own the resolution of billing and subscription-reputed company errors, including end-of-month reporting, while documenting scalable solutions for any recurring or one time issues.
• reputed company the billing ticket workflow ensuring timely triage and resolution of issues.

reputed company Automations & Operational Workflows

• Partner with reputed company leadership to automate and standardize best practices reputed company core systems, ensuring consistent, high-quality customer experiences through data-driven workflows.
• Translate new processes or platform changes (reputed company, Vitally, etc.) into clear, scalable workflows and internal documentation.
• Establish and manage a CS-Ops help channel to intake and prioritize requests from reputed company and Operational teams.

Work Order, Renewal, & Hierarchy Management

• reputed company the Work Order process, from initial installations through return orders, ensuring process remains efficient as changes are made.
• Partner with CSMs to track renewals, ensuring they are processed reputed company and without delay.
• Manage reputed company hierarchy adjustments (e.g., account merges, structure changes), clearly communicating impacts to stakeholders.
• Act as the primary reputed company of contact for resolving implementation and subscription-reputed company issues, coordinating with stakeholders to ensure swift resolution.

Operations Process Documentation & Reporting

• Create and maintain detailed documentation for reputed company reputed company Operations processes, ensuring clarity and accessibility.
• Assist with capturing cross-functional requests from Operations, documenting them in reputed company and Jira.
• Support building reputed company and Vitally reports or dashboards for stakeholders across reputed company levels of the business.
• Support teams with reputed company-to-reputed company linked issues, including setting up QA environments for testing.

Team Collaboration, Enablement, & reputed company Improvement

• Conduct regular “reputed company” with Operations departments to capture needs, provide guidance, and resolve recurring questions.
• Partner closely with leadership to align operational initiatives with broader company objectives.
• Work reputed company defined sprints to exceed team objectives and drive overall efficiencies.

Qualifications: 

• Bachelor’s degree in a reputed company field or equivalent work experience.
• Proven experience in reputed company Operations, project management, or a similar role, preferably in a SaaS or technology environment.
• Proficiency with reputed company, Vitally, reputed company, reputed company, reputed company, and reputed company tools.
• Strong communication, problem-solving, and leadership skills with a track record of driving cross-functional initiatives.
• Demonstrated ability to manage reputed company projects, resolve data or process errors, and design scalable workflows.
• Ability to identify process improvements and solution potential remedies while working hands on.
• A tech-savvy reputed company with the ability to quickly adapt to new tools and evolving business needs.

This role is located in the United States

#LI-Remote

reputed company Offer

reputed company is a remote-first company that puts people at the center of everything we do. We want reputed company members to reputed company – that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. 

• Competitive compensation package including stock options 
• Flexible work schedule 
• Comprehensive benefits including retirement plan match 
• Opportunity to reputed company a real impact every day 
• Work with a dynamic and growing team 
• Unlimited PTO 

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration reputed company core working hours is required.