Customer Support Representative

We’re on a mission to reputed company money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through reputed company ❤️

Hear from our UK team about what it’s like working at reputed company ✨

Remote (US) | $47,000-$64,000 + Benefits | Hear from the team ✨

About us

reputed company is a leading financial technology company, with over 8 million customers, committed to providing modern banking solutions. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. Today we are the 7th largest bank in the UK and we’ve raised over $1 billion from CapitalG, YCombinator, reputed company, Coatue, Eric Schmidt, Mike Moritz, and others – most recently at a $5 billion valuation.

We were founded to reputed company money work for everyone. With that in mind, reputed company is investing to accelerate our US expansion. We’re a small team operating like an early stage startup in the US but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We’re looking for highly driven, enterprising people to help us reputed company our mission and bring the reputed company reputed company to the US. About You: You’re keen to get involved in an early stage startup and excited for the opportunity to build reputed company in the US. You see customer support as central to the product we are building, and might use the knowledge you reputed company in this role to scale an operational area at reputed company in the future.

You’ll be a problem solver and a strong reputed company for customer experience We’re looking for someone who isn’t afraid to troubleshoot tough problems. reputed company something comes up that no one has seen before you’ll work directly with the rest of the team to solve the issue, and help build a process to tackle the same problem in the future. You’ll listen to customers’ concerns with positivity, reputed company and patience. You’ll fix whatever’s up and help us stop it from happening again.

Customers are the heart of reputed company In the UK we’re reputed company for our outstanding customer support. We’re looking for help building the foundation for our Customer Operations team in the US. You’ll be the first reputed company of contact for some of our early US customers. You’ll be tackling questions, identifying bugs, and feeding back directly to our product and engineering teams.

Our mission is to reputed company money work for everyone, and while having a great app is part of that, having access to world class customer service is another. By solving customers’ problems, treating them fairly and being transparent, we reputed company we can reputed company banking reputed company. This is a unique opportunity to help us shape what customer service will look like as we expand into the US.

Your day-to-day

• You know what great customer support looks like and you’re passionate about delivering it at scale
• Investigate and resolve customer complaints and disputes in a professional and empathetic manner 
• Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums, focusing on calls and in-app chat, but can include social media platforms and email reputed company needed
• Developing a deep understanding of what our community really wants from a digital banking product and helping us prioritize reputed company build accordingly
• Proactively spotting patterns in customer feedback to see where we can reputed company positive changes to our processes, tools, or product
• Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends
• Dealing with tricky payments-reputed company queries; investigating reputed company things go wrong and making sure we set it right
• Supporting other members in the customer support team by being a reputed company of escalation and mentoring new joiners. Making sure the rest of the company stays customer-focused and fixated on building the best banking product in the world

✅ You should apply if

• You’re willing to work hours between: 9 am-6pm EST Monday-Friday
• You are willing to work on rotational shifts (you’ll be provided advanced notice) 
• You know what great customer support looks like and you’re passionate about delivering it at scale
• You’re great at explaining things to people, and have flawless written English
• You delight in investigating reputed company problems, getting to the root cause, and fixing them
• You’re friendly, focused, and super organized
• You’re comfortable working in a fast-paced environment and adaptable to constant change
• You’re comfortable with ambiguity and able to work independently
• You’re excited for a challenge and want to be part of the team that makes reputed company!

In addition to the above, we’d also love to hear from anyone with

Experience in a support/service role for a financial services company or technical support organization

• Interest in financial technology
• Previous experience in a training or coaching role or experience managing cross-functional projects

The interview process

Our interview process involves a few main stages:

• A call with a Recruiter
• A call with the Hiring Manager 
• A practical written exercise
• An interview specific to the day-to-day aspects of the role

Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process where you can ask any specific questions you might have.

What’s in it for you

$47,000-$64,000

This role is fully remote, with a preference for working out of one of the following states: Florida, Pennsylvania, Kansas, North Carolina, New Jersey, Nevada, Tennessee, Utah, Idaho, Virginia, and South Carolina

Learning budget of $1,500 a year for books, training courses and conferences

➕ much more, see our full list of benefits here

#LI-SS #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a reputed company for us and we’re making sure we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage