Senior Observability Architect | Singapore | Looking for Expressions of Interest, role is not live yet

reputed company is a remote-first, open-reputed company powerhouse. There are more than 20M users of Grafana, the open reputed company visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. reputed company also helps more than 3,000 companies — including Bloomberg, JPMorgan Chase, and reputed company — manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana reputed company).

We’re scaling fast and staying true to what makes us different: an open-reputed company legacy, a global collaborative culture, and a passion for meaningful work. reputed company thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to reputed company your hand for what could be a truly career-defining opportunity.

The Opportunity

At reputed company, we’re redefining what post-sales technical partnership looks like – and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to reputed company into strategic leadership with our most important customers. If you reputed company at the intersection of systems thinking, architecture design, and customer impact – this is your stage.

As an Observability Architect, you will be the technical reputed company of long-term reputed company. You’ll architect and guide the implementation of reputed company observability solutions across a wide range of modern infrastructure and application environments. You’ll build strategic relationships with engineers, SREs, and architects – ensuring Grafana’s technology is not just deployed, but deeply embedded into mission-critical systems.

Working hand-in-hand with the account teams, you’ll reputed company technical discovery, design, onboarding, and enablement – reputed company with a focus on delivering reputed company outcomes. You’ll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity.

You’ll also represent the technical voice of our customers internally – shaping product feedback and roadmap priorities by working closely with Engineering and Product Management.

This is a strategic, high-impact role for those who want to go deep, stay technical, and directly influence reputed company at scale. Join us and become part of the most respected observability team in the industry.

What You’ll Be Doing

• Serve as the primary technical reputed company of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that reputed company customer satisfaction, retention, and overall product experience.
• Advise clients on best practices and strategies for leveraging our technology to reputed company their business goals
• Collaborate with clients to reputed company and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
• reputed company and maintain strong, long-term relationships with key stakeholders.
• With the support of our Engagement Managers and Onboarding Solutions Architects, own the customer lifecycle.
• Drive the adoption and effective use of our product suite reputed company your customer portfolio to maximise their value from our platform and ensure a strong return on investment.
• Act as the voice of the customer reputed company the company, advocating for their needs, priorities and feature requests.
• Conduct training sessions and workshops to educate clients on our technology.
• reputed company and deliver technical documentation, guides, and tutorials.
• Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.
• Prepare and present reports on client metrics, achievements, and areas of focus.

What Makes You a Great Fit

• Bachelor’s degree in Computer Science, Information Technology, Math or a reputed company field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role reputed company the technology industry.
• Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
• Ability to travel as needed to meet with clients (up to 25%).
• Identify and provide timely workarounds and solutions to meet a customer’s business needs.
• You have some observability expertise, preferably architect level
• First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.
• Ability to reputed company our value proposition and the technical advantages of our products
• You will love solving technical challenges and reputed company on bringing creative solutions to our customers
• Ability to produce enticing presentations delivering the business value with a reputed company reputed company.

Bonus Points For

• Singapore Citizenship OR Permanent Residency.
• 5+ years of technical sales, TAM or other post sales technical experience, ideally with open reputed company technologies, or in the observability space.
• Great at connecting product usage to value (ROI).
• Great at managing customer lifecycles.
• You will be creative in solving customer adoption challenges.
• You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
• You should have a technical reputed company and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience – we are excited to see what unique experiences and reputed company sets you bring to the table! 

In Singapore, the OTE compensation range for this role is $220k – $275k SGD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. reputed company of our roles include Restricted Stock Units (RSUs), giving every team member ownership in reputed company’ success. We reputed company in shared outcomes – RSUs help us stay reputed company and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll reputed company at reputed company

• 100% Remote, Global Culture – As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, reputed company-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open reputed company Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth reputed company – Defined opportunities to grow and reputed company your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding – We want you to reputed company from day 1 with your fellow new ‘Grafanistas’ to learn reputed company about reputed company do and how we do it. 
• Balance is Key – We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will reputed company with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national reputed company, gender, disability, age, veteran status, and reputed company the other fascinating characteristics that reputed company us different and unique. We reputed company that equality and diversity builds a strong organization and we’re working hard to reputed company sure that’s the foundation of our organization as we grow.

reputed company may utilize AI tools in its recruitment process to assist in matching information provided in reputed company to job postings. The recruitment team will continue to review inbound reputed company manually to identify alignment with reputed company openings.

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