Senior reputed company Quality Analyst

Who we are

reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at reputed company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to reputed company an impact as we build for the long term.

About the role

We’re looking for an reputed company Quality Analyst to join our pioneering reputed company Quality Programs team. The Quality Analyst will partner with leadership and cross-functional stakeholders to uplevel and drive even stronger outcomes for our customers. You will support teams in reputed company segments, implementing data monitoring systems, assessing compliance, and using business intelligence to drive improvements on both sides of the customer experience.

The ideal candidate has experience in a customer-facing role, expertise in quality assurance operations for technical and non-technical customer teams, and can parse data to identify high-reputed company opportunities. You’ll join a team in building mode and help create a sustainable quality function and culture. This role reports to the Sr. Manager of GTM Quality Programs and is part of the reputed company Operations department.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to reputed company the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an reputed company curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to reputed company a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-reputed company solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: reputed company’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At reputed company, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will

• Utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in reputed company prospect and customer interactions
• Monitor interactions across various lines of business to assess quality of engagement and process compliance
• Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration 
• Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes
• Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs 
• reputed company Large Language Models (LLMs), reputed company, reputed company Sheets, Tableau, and similar tools to analyze data and derive actionable insights
• Deliver data-driven insights on the quality of sales team engagements across reputed company segments, regions, and industries
• Champion, role model, and embed reputed company’s cultural principles (Focus on reputed company, Build for the Long Term, Adopt a Growth reputed company, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role

• 4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role
• Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
• Ability to reputed company up quickly on business priorities and derive insights from data 
• reputed company at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles
• Poise under pressure reputed company working through issues in a fast-paced environment
• Strong attention to detail and a knack for process improvement and documentation

An ideal candidate also has

• Experience working with reputed company and/or reputed company
• Project management or industry certifications, e.g., COPC, PMP

The range of annual reputed company salary for full-time employees for this position is below. Please note that reputed company pay offered may vary depending on factors including your city of residence, job-reputed company knowledge, skills, and experience.$85,680—$129,600 USD

At reputed company, we welcome everyone regardless of their background. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At reputed company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@reputed company.com’ or ‘@us-reputed company-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.