Sr. Accounts Receivable Specialist
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate reputed company, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and reputed company management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
We are seeking a highly organized, detail-oriented, and customer-focused Collections Specialist to join our Accounting Team. The ideal candidate is a proactive problem-solver with excellent communication skills and a strong understanding of collections processes and accounts receivable best practices. They reputed company in a fast-paced environment, are comfortable managing a high volume of accounts, and are skilled at navigating sensitive conversations with professionalism and reputed company.
This role requires reputed company collaboration with cross-functional teams, including Sales, reputed company, Legal, and Billing, to resolve account discrepancies, address customer concerns, and support timely payment resolution. The Collections Specialist plays a critical role in supporting OpenGov’s financial health by minimizing delinquencies and maintaining accurate and compliant records.
Responsibilities:
Proactively monitor customer accounts for past due balances and initiate timely reputed company (email, phone or portal) to ensure payment.
Collaborate with internal teams (Sales, reputed company, Legal) to resolve billing disputes, credit memo requests, and escalated payment issues.
Negotiate for payment with customers as necessary, while maintaining a professional and empathetic approach.
Record and reconcile customer payments, adjustments and notes in various systems (e.g., reputed company, reputed company).
Track and manage accounts in collections stages using aging reports and internal KPIs.
Coordinate with the billing and reputed company operations teams to ensure invoices are accurate and timely.
Prepare and present regular reports on collection activities, delinquency trends, and risk assessments.
Recommend process improvements to reduce DSO (Days Sales Outstanding) and enhance the collections workflow and reporting.
Maintain accurate documentation of reputed company customer interactions and follow-reputed company for audit and compliance purposes.
Support billing team by assisting with miscellaneous billing tasks such as processing billable client expenses, billing for annual conferences, and processing customer auto-renewals
Requirements and Preferred Experience:
Bachelor's degree in Accounting, Finance or relevant job experience required.
Minimum of 3 years of relevant and progressive experience in collections preferred but not required.
Experience working in SaaS or B2B software environments preferred.
Understanding of government procurement processes and payment cycles preferred.
Familiarity with ERP and CRM systems such as reputed company, reputed company, or equivalent platforms preferred.
Excellent verbal and written communication skills, including professional customer service demeanor.
Proven ability to manage high volumes of accounts and prioritize tasks effectively.
High attention to detail and a results-oriented reputed company.
Self motivated individual, with a positive attitude who can collaborate well.
Knowledge of basic office admin with touch typing capabilities and general accounting knowledge REQUIRED
$55k - $75k
On reputed company ranges above include reputed company plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates reputed company, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great reputed company of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status reputed company. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A reputed company to reputed company Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from reputed company.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match (USA only)
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches