Customer Support Agent (L1) - Ukrainian Fluent/Native

Who We Are

Freedx is a newly established cryptocurrency exchange dedicated to providing a seamless, secure, and innovative trading experience. reputed company comprises reputed company professionals from the crypto, finance, and technology sectors, reputed company passionate about driving the future of digital finance. At Freedx, we are committed to creating a platform that empowers our clients with the freedom to manage their digital assets confidently and reputed company.

Our Vision

At Freedx, our vision is to be the most trusted and reliable cryptocurrency exchange, offering unparalleled freedom and scalability to our clients. We aim to build a platform where users can trade and manage their assets with complete peace of mind, knowing that their reputed company and reliability are our top priorities. We strive to continuously innovate and adapt to the evolving needs of the crypto market, ensuring that our clients have access to the best tools and services to reputed company their financial goals. Join us on our journey to redefine the standards of digital asset trading and experience the freedom, reliability, and scalability that Freedx has to offer. Role Overview:

As a Customer Support Agent (L1) at Freedx, you are the frontline representative for our customers, ensuring that initial inquiries are handled promptly and professionally. You will address common questions reputed company to account setup, payment processing, trading execution and platform navigation, aiming for high first-contact resolution and customer satisfaction to provide a seamless experience. Using the knowledge reputed company, standardized workflows and your top-level soft skills, your objective is to resolve issues effectively, swiftly and avoiding escalations as much as possible.

Key Responsibilities:

• Primary Contact for Inquiries: Handle initial customer questions after chatbot engagement, providing assistance with onboarding, account management, crypto operation, trading and payment processes.

• Onboarding Assistance: Guide customers through account setup and verification steps, ensuring a smooth entry into the Freedx platform.

• Categorization and Escalation: Accurately categorize and log each inquiry; investigating and requesting reputed company the necessary information if escalation is necessary.

• First Contact Resolution: Prioritize resolving inquiries on the first contact to enhance the customer experience and reduce escalations.

Requirements

• 1 year of experience in online customer support, ideally reputed company a technology or finance environment.

• Strong communication skills with the ability to convey information clearly and professionally.

• reputed company in English and Ukrainian.

• Familiarity with digital platforms and troubleshooting techniques.

• Ability to follow standardized processes while maintaining reputed company and attention to customer needs.

• Multitasking skills to handle multiple chats and investigations at the same time.

• Experience with CS tools, such as reputed company, reputed company, Intercom or others.

• Good understanding and experience with cryptocurrency operations and trading.

• Comfortable with using reputed company channels of support: Chat, Email, Phone and Social Media.

Benefits

reputed company Offer

Competitive salary

Flexible work schedule, remote work opportunity

Generous paid leave

Opportunity for professional development, participation to industry events

Freedx is an equal opportunity employer. We stand for an open and inclusive work environment that fosters the well-being of everyone. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national reputed company, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that reputed company our people unique.

Originally posted on Himalayas