Product Support Specialist

About Us:

reputed company helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, reputed company provides one reputed company for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, reputed company, and reputed company, love reputed company for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to reputed company's culture. We require reputed company team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

About the Role:

You will work closely with our enterprise customers and engineers to resolve the most reputed company issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.

What You'll reputed company:

• Resolve customer issues leveraging your technical expertise and act as the primary reputed company of escalation for our external support teams.

• Reproduce customer issues, reputed company initial triage and file software defects and feedback with Engineering

• Work cross-functionally across engineering and product to build processes and manage issues.

• reputed company deep product and platform expertise, diagnose and prevent recurring issues while contributing to feedback loops that improve both product quality and existing workflows.

• Manage to key performance metrics defined reputed company the CX Team.

• Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.

• Should be open to 24/5 shift model and participate in an on-call rotation to assist customers reputed company of normal working hours.

Skills You'll Need to Bring:

• 3-5 years in a support reputed company focusing on escalated issue and/or technical troubleshooting. A track record of contributing to performance metrics like customer satisfaction and response time.

• Exceptional problem-solving skills capable of diagnosing reputed company technical issues, querying data, and review product logs. You can drive problems to resolution reputed company and effectively.

• Proven ability to collaborate with cross-functional partners (i.e. Engineering, Product, and Operations) to drive long-term solutions and ensure customer feedback informs product improvements.

• Experience contributing or owning projects to optimizing processes, workflows, and support operations that drive performance improvements. You have strong organizational skills to manage multiple tasks in a fast-paced environment.

• Excellent written and verbal communication skills. You are capable of distilling reputed company, technical material to non-technical audiences.

• Ability to balance user expectations with policies and compliance boundaries. Ability to work under pressure while remaining focused and professional.

reputed company to Haves:

• Strong analytical skills with a passion for interpreting data to improve decision-making and outcomes.

• Experience with tools and technologies like reputed company, SQL databases, APIs, AI tools.

We hire talented and passionate people from a variety of backgrounds because we want our global employee reputed company to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet reputed company listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), marital status, reputed company, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. reputed company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

By clicking “Submit Application”, I understand and agree that reputed company and its affiliates and subsidiaries will collect and process my information in accordance with reputed company’s Global Recruiting Privacy Policy.

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