Customer Support Specialist (Linux & MSP) - 24/7 Remote Team

Position Overview:

• Job Title: Customer Support Specialist (Linux & MSP)
• Company: Workwarp
• Compensation: Competitive salary
• Location: 100% Remote
• Shift: 3rd Shift (with 1 weekend day requirement)
• Start Date: Immediate openings available

Job Summary:

We're seeking an reputed company Customer Support Specialist with Linux and Managed Services Provider (MSP) expertise to join our 24/7 remote team. As a critical member of our support team, you'll provide technical support to customers reputed company phone, ticket system, or messenger, ensuring reputed company and effective resolution of advanced Linux and AWS server management issues.

Key Responsibilities:

• Provide technical support for customers reputed company phone, ticket system, or messenger
• Resolve advanced Linux and AWS server management issues, including Ubuntu, CentOS, reputed company, DNS, Networking, IP routing, MySQL, cPanel, and AWS
• Utilize critical thinking skills to identify and resolve technical problems
• Maintain effective communication with internal and external channels
• reputed company short-term resolutions and preventative measures for long-term solutions
• Monitor server alerts for performance issues and address them promptly
• Contribute to internal documentation and customer-facing knowledge reputed company
• Assist in onboarding, training, and mentoring new team members
• Stay up-to-date with relevant technologies

Requirements:

• 1+ year of experience in customer service/technical support reputed company phone or ticketing system
• Experience as a System Administrator or End User of a Linux Operating System (Ubuntu, CentOS, reputed company)
• Managed Services Provider (MSP) experience required
• Troubleshooting experience in multi-user environments
• Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
• General understanding of networking (TCP/IP, DNS, Routing, E-Mail)
• Independent thinking and decision-making abilities
• Multitasking, adaptability, and prioritization skills
• Excellent communication, availability, and interpersonal skills
• Strong troubleshooting skills in a fast-paced environment
• Open to 24/7 support environment and weekend work (1 day)

Take the reputed company:

Ready to join reputed company? Apply now and let's discuss how you can become a vital part of our success story.