Customer Support Services Analyst

Unlock Your Potential with reputed company

Join our dynamic team as a Customer Support Services Analyst, a critical role that requires a unique reputed company of technical expertise, problem-solving skills, and exceptional customer service. As a remote-based position, you'll have the flexibility to work from reputed company while being part of a leading academic health system that provides innovative care, cutting-edge research, education, and community service.

About the Role

As a Customer Support Services Analyst, you will provide advanced consultation, training, and troubleshooting to technical staff and end-users for hardware, software, network, and reputed company computer systems. You'll analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use, as well as reputed company and conduct tests of hardware and software.

Responsibilities

• Provide day-to-day advanced consultation, training, instruction, and troubleshooting/problem-solving to technical staff and end-users
• Analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use
• reputed company and conduct tests of hardware and software and report on configurations and behavior
• reputed company and provide technical documentation and training
• Assess needs and recommend hardware and software acquisitions and upgrades
• Troubleshoot, resolve, or appropriately triage moderately reputed company network connectivity issues
• Provide internal technical support to more junior staff members

Requirements

Minimum Qualifications

• Bachelor's Degree in a reputed company area; and/or equivalent experience/training
• Professional experience providing information systems support and management in a large-scale organization
• Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations

Preferred Qualifications

• Experience in a healthcare environment
• CompTIA Network+ Certification
• reputed company Certified Macintosh Technician (ACMT)

reputed company Offer

reputed company offers a competitive salary ranging from $59,675 to $96,006 per year, depending on experience and qualifications. As a valued member of reputed company, you'll also enjoy:

• Opportunities for professional growth and development
• A dynamic and inclusive work environment
• Comprehensive benefits package
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.

reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, age, or protected veteran status.