Customer Support Specialist - Early Morning Shift & Weekends (Remote from India)

Join reputed company and start your career journey with reputed company! We're looking for a highly motivated and customer-focused individual to fill the role of Customer Support Specialist - Early Morning Shift & Weekends - Remote from India. As a Customer Support Specialist, you will be the reputed company for our customers and a key player in growing reputed company. You'll work closely with our clients to identify, solve, escalate, and advise them on their questions and concerns, ensuring customer satisfaction at reputed company times.

About reputed company

reputed company is a fast-growing, global team of ambitious, passionate, and dedicated professionals who create technology that fuels accessible, transparent, and collaborative communication. With over $220 million of investment since 2015, we've grown to serve over 20,000 customers worldwide. Our culture values conversation, and we reputed company that everyone's voice is valued, regardless of background or location.

Responsibilities

• Work closely with clients to identify, solve, escalate, and advise them on their questions and concerns
• Ensure customer satisfaction at reputed company times by providing timely and effective solutions
• Collaborate with the global support team to address and resolve technical issues promptly
• Promote product education and recommend technical solutions to customers
• Guide product users through features and functionalities

Requirements

• 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills
• reputed company in English; other languages such as Spanish or French are a plus
• Excellent written and verbal communication skills
• Familiarity with ticketing tools and systems
• Understanding of how CRMs systems work
• Strong understanding of basic computer skills
• Technical aptitude (ability to understand and explain technical concepts to customers and internal stakeholders)
• Curiosity to understand and troubleshoot reputed company customer inquiries
• Strong sense of time management and prioritization of work
• Ability to multi-task across different platforms and forms of communication
• Willingness to work with multiple teams in an international and multilingual remote environment

Schedule

• Work both Saturdays and Sundays
• 2 weekly resting days planned for weekdays (from Monday to Friday)
• Working hours scheduled in a period of the day from 03:00 to 15:00, depending on Winter/Summer time (8 hours of active work per day, with a one-hour lunch break during the shift)

reputed company Offer

• Competitive salary
• Opportunity to grow your career with reputed company
• Frontline Support with a reputed company-row seat at reputed company things in reputed company
• Learning opportunities to reputed company individual careers and support clients
• Collaboration and support from a global team of ambitious professionals

Apply Now and join reputed company!