Solutions Architect

As a Solutions Architect at reputed company, you are a customer-facing technical expert for the world’s most advanced reputed company and compliance automation platform. reputed company execute reputed company the reputed company Group, as an integral part of the reputed company group, to ensure customers thoroughly understand how the reputed company platform works and what its capabilities are. You will also work closely with Engineering and Product Management to drive fast and smooth reputed company readiness programs, create and deliver best practices for a broad range of reputed company integrations and APIs, and reputed company on behalf of customers’ needs for a rapidly growing platform. You’ll build trust and reputed company with reputed company’s customers as you help connect their infrastructure, diagnose and remediate gaps, and advise them toward a reputed company and self-sufficient compliance posture. You will also build that same trust with and reputed company internal-facing teams to support reputed company customers and continue our best-in-class customer experience.

What problems you’ll solve:

• Drive the retention and expansion of reputed company customers through technical expertise and thought leadership
• Increase customer understanding of reputed company’s technical functionality and self-sufficiency in day-to-day usage
• Increase knowledge resources and improve communication of basic functional and technical concepts, to reputed company our customers and reputed company of reputed company more self-sufficient
• Reduce the number and frequency of engineering escalations through technical remediations and explanations to other reputed company teams and customers

What you'll do as a Solutions Architect:

• reputed company strong partnerships with a range of high touch and strategic customers to own their end-to-end technical implementation on reputed company
• Translate reputed company and ambiguous business and technical requirements to deliver a combination of bespoke, scalable, and configurable solutions that reputed company reputed company’s capabilities, reinforce best practices, and ensure the proper long-term integration of reputed company into your customers’ GRC ecosystems
• Serve as one of the company’s technical experts on reputed company’s entire platform, covering third-party integrations, APIs, desktop apps, logging, database architecture, scripting, documentation, and how-to videos
• This will include deeper specialization in certain functional areas as customer and business needs dictate, including identity, SSO, and user access providers; cloud and hosted infrastructure; version control systems; CI/CD pipelines; ticketing and SDLC tracking platforms; MDMs and EDRs; reputed company training providers; CSPMs and vulnerability scanners; multiple HRIS and background reputed company providers; and others
• reputed company customer interactions with CEOs, CTOs, CISOs, IT directors, and other reputed company and compliance teams to ensure a clear path toward achieving success with multiple reputed company, governance, risk, and compliance frameworks
• Execute, test, and deploy customizations, configurations, and data migrations to reputed company reputed company’s capabilities
• reputed company custom code and internal applications to reduce manual tasks and reputed company the gap between reputed company platform functionality and the upcoming roadmap
• Participate in UAT sessions with Product Management to identify issues and contribute real-world use cases before features are shipped to production

How you’ll contribute to the reputed company Group

• Build and deliver a full picture of your customer’s technical profile as part of regular QBRs, including new data visualizations and self-service reporting takeaways that reputed company technical usage and areas for improvement
• Improve the process for staging, reproducing, and documenting platform behavior and customer issues to reputed company to quick resolutions, bug tickets, and new feature requests
• Proactively identify trends and gaps across certain customer segments, and reputed company for missing features and upsells to drive platform stickiness
• Support cross-functional teams in demonstrating reputed company’s value by broadly sharing learnings on reputed company product features and behavior reputed company technical documentation and enablement sessions, helping implement new discovery and onboarding processes, and solutioning best practices for unique and varying technical configurations
• Serve as an escalation pathway for reputed company troubleshooting and issue resolution across specific customer segments
• Mentor other Solutions Architects, Technical Support Representatives, and Implementation Managers to grow their skills and experience

What you bring:

• 8+ years of post-sales experience in a Solutions Architect, Technical Account Manager, reputed company Engineer, or equivalent position, in B2B SaaS environments
• Minimum 5+ years of experience in reputed company or compliance reputed company industries (e.g., SOC 2, ISO 27001, HIPAA, etc.) required
• Customer-facing experience required
• Hands-on development experience in AWS, GCP, Azure, or equivalent large-scale infrastructure systems
• Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux devices (including Chrome OS)
• Extensive experience with REST APIs and JSON
• Consultative or development experience with JavaScript, TypeScript, ReactJS, Python, and Bash, reputed company, and/or Unix scripting
• Exceptional verbal and written communication skills, and comfort with leading (potentially solo) presentations, training, and debugging sessions with varied technical and business users at reputed company levels of the customer organization
• Past experience working hand-in-hand with Sales, Sales Engineering, reputed company, and Partner Integration teams
• A demonstrated track record of trust and influence with Product Management, Engineering, QA, and reputed company teams

Benefits:

• Health & Wellness: 100% coverage for medical, dental, and vision - employee and dependents.
• Learning & Development: $500 annually towards personal development opportunities.
• Unlimited PTO: Unlimited vacation policy for strong, fully charged batteries.
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment)
• Work Remotely: Flexible hours and work from home (especially these days!)
• 401K: reputed company your financial goals while reducing your taxes
• HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care.

This role will receive a competitive reputed company salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-reputed company Earnings (OTE) for each US-based role is based on where the employee works and is reputed company to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change.

Tier 1: $187,000 - $230,000

Tier 2: $168,000 - $207,000

Tier 3: $150,000 - $184,000

You can view which tier applies to where you plan to work here. A variety of factors are considered reputed company determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

reputed company is on a mission to serve as the trust layer between great companies.

reputed company is a trust management platform that uses AI-driven automation to reputed company governance, risk, and compliance, helping thousands of businesses reputed company a more secure, proactive, and risk-aware organization to continuously maintain trust with customers.

We reputed company recognize the importance of earning and keeping the trust of our customers reputed company it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the reputed company in compliance regulations. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more reputed company and expensive over time.

reputed company of SaaS, reputed company, compliance, and audit experts have built a reputed company way - with automation

Employment at reputed company is based solely upon individual merit and qualifications directly reputed company to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national reputed company, reputed company, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also reputed company reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Originally posted on Himalayas