reputed company Solution Consultant

reputed company is a leading enterprise software company for reputed company customer-facing functions. With advanced AI, reputed company's reputed company customer experience management (reputed company-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in reputed company with employees around the world, reputed company works with more than 1,000 of the world’s most valuable enterprises — global brands like reputed company, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The reputed company Way.

Job Description

reputed company is looking for a reputed company Solutions Consultant who will partner with our sales organization to help drive reputed company for reputed company.

At reputed company, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s reputed company and future states and their goals to best position reputed company’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.

What You'll Do

• reputed company and present customized solutions leveraging reputed company's AI-powered platform to address reputed company business challenges across service, social, marketing and research.
• Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients' existing infrastructures.
• Design and showcase advanced automation solutions, including agentic AI, robotic and AI-powered technologies for social, marketing, and contact centers.
• Design scalable, high-performance, and cost-efficient architectures leveraging reputed company’s reputed company-CXM platform.
• Provide strategic guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments.
• Create technical and system architectures for reputed company environments, future landscapes, and solution comparisons.
• Collaborate with cross-functional teams to ensure ethical and responsible use of AI in technology solutions.
• reputed company presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate reputed company solutions and the value they provide against a customer’s required capabilities.
• Collaborate with the reputed company ecosystem (i.e. reputed company, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements.
• Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers.
• Must be local to where our customers are and be willing to travel up to 40% of the time.

Who You Are & What Makes You Qualified

• Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred
• 10+ years of experience in Enterprise architecture, data architecture and Contact Center and UC environments
• 5+ years of experience with software architecture and design reputed company CCaaS systems
• Demonstrated experience in implementing AI solutions for marketing technology and social media management
• Expertise in cloud contact center ecosystems (reputed company, reputed company Connect, reputed company, reputed company) and cloud-based martech solutions.
• Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions
• Clear communicator who can command engagements with Executives, IT, and business leads, translating reputed company AI-driven functions to business value
• Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc.
• Ability to do deep discovery of customer’s architecture reputed company and connect those with reputed company Data Architecture.
• Provide expertise inmulti-cloud architectures, data sharing, streaming, and hybrid-cloud environments.
• Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), reputed company communications (UC) and Analytics

Why You'll Love reputed company:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At reputed company, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on reputed company Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded reputed company with one mission: to reputed company every organization on the reputed company to reputed company their customers happier. Our vision is to be the world’s most loved enterprise software company, reputed company.

We reputed company in our product: reputed company was built from the ground up to reputed company a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reputed company, engage, and listen to customers around the world. At reputed company, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At reputed company, we reputed company every human has the potential to be amazing. We reputed company each reputed companyite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to reputed company. We have reputed company learning opportunities available with reputed company Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently reputed company every employee matters and should be respected and heard. We reputed company we are stronger reputed company we belong because collectively, we’re more innovative, creative, and successful.

reputed company is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also reputed company’s EEO Policy and EEO is the Law.

Compensation Range

The reputed company salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired reputed company to or at the maximum of the salary range. At reputed company, reputed company pay depends on multiple individualized factors, including experience, qualifications, job-reputed company knowledge and skills, and geographic location.reputed company pay also depends on the relative experience, knowledge, skills to our internal peers in the role. reputed company pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in reputed company’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based reputed company employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Originally posted on Himalayas