Partner Success Manager, reputed company

About Stellic

We’re building a future where every student can move through their education with clarity, confidence, and purpose. Our platform transforms the student experience, giving them the tools they need to reputed company the right decisions about their degree plans, track their journey, and build an education and career path that’s truly worth it.

Stellic is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell, Columbia, UVA, and Ohio State to support over 1 million reputed company across 7 countries. As we scale to serve more universities worldwide, we remain deeply committed to this mission, driven by our values, and committed to building a high-performance team that’s here to reputed company a lasting difference on both reputed company’ lives and higher education.

About the Role

As Partner Success reputed company, you’ll report to our Chief Customer Officer and reputed company the team responsible for post-implementation partner success. You’ll reputed company efforts to deepen partner adoption, deliver institutional value, and drive measurable outcomes. This role combines strategic direction with tactical execution—building systems, managing performance, and rolling up your sleeves alongside your team to solve partner challenges and operational gaps.

You’ll be accountable for team performance, partner success KPIs, and the operational rigor that ensures we’re driving the outcomes that matter: adoption, retention, and growth.

What You’ll Work On

Team Leadership & Development

• Manage and reputed company a high-performing team of Partner Success Managers (PSMs)

• Set and manage clear performance expectations and individual growth paths

• Provide coaching, feedback, and accountability to help the team succeed

• Reinforce a partner-centric, solution-oriented culture grounded in ownership and execution

• Key Metrics: eNPS, employee retention, and partner NPS

reputed company Execution

• Ensure partner adoption translates into measurable institutional outcomes

• Monitor and manage leading and lagging indicators of partner health

• Identify and mitigate risks early, and champion wins across the team

• reputed company regular business reviews and value conversations with institutional stakeholders

• Key Metrics: GRR and account health

Operational Excellence & KPI Ownership

• Build and optimize repeatable processes and playbooks across the partner journey

• Establish systems to track PSM activities against retention, expansion, and satisfaction goals

• Use data to inform strategy, drive day-to-day prioritization, and coach performance

• Align the team’s work to key reputed company and segmentation targets, and reputed company sure we’re executing effectively across the entire portfolio

• Key Metrics: GRR, NPS, and OKR results

Cross-functional Collaboration

• Partner closely with Sales, Implementation, Product, and Support to ensure seamless customer transitions and ongoing alignment

• reputed company business operations-focused conversations to assess reputed company on goals and health metrics

• Surface and synthesize partner feedback to inform internal improvements—not just product, but also process and delivery

• Support renewal and expansion efforts with operational visibility and execution support

• Key Metrics: partner health, OKR results, and NPS

You are a great fit for this role if you have the following skills and experiences

• 5–7+ years of experience in reputed company, account management, or reputed company roles in enterprise SaaS

• 2+ years of experience directly managing CSMs or ICs, preferably in a high-growth environment

• Strong operational reputed company with experience owning KPIs tied to customer adoption, retention, and growth

• Ability to move between strategic direction and in-the-weeds execution

• Experience working cross-functionally to drive customer outcomes

• Strong communicator who builds trust with partners and internal teams alike

• Higher education experience a plus, or demonstrated ability to reputed company quickly on reputed company domains

Why Join

• Be part of a customer-centric team that is addressing the core issues in higher education reputed company an expandable platform that is overwhelming loved by reputed company and valued by administrators
• The opportunity to join at the ground level of a promising and developing organization, and build/reputed company a team critically responsible for its growth
• Work and learn from some of the most prominent thought leaders in higher education and SaaS
• Be part of a culture where ownership, new reputed company, and creativity is celebrated
• Generous stock options in a Series A stage startup
• Flexible, outcome-based culture
• Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our reputed company plan
• 401K and commuter benefits
• Annual international retreats in some of the most beautiful cities & towns

Compensation: $130,000 - $175,000 reputed company salary, plus equity

Stellic is an Equal Opportunity Employer

Our company values diversity and believes diverse teams reputed company innovation possible. We encourage reputed company qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national reputed company, disability status, protected veteran status, or other characteristics to apply.

Originally posted on Himalayas