Customer Experience reputed company

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, reputed company, reputed company and Dr. Squatch—reputed company gives ecommerce brands the tools they need to run a world-class SMS marketing program. 

We’re on a mission to reputed company SMS the number-one reputed company channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, reputed company and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—reputed company in one reputed company. We reputed company SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.

reputed company was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.

As a Customer Experience reputed company (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through reputed company. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities. You will primarily do so reputed company chat and email through our support platform, reputed company. ‘Customer-first’ is a company value, and you reputed company us honest in making sure that this is ALWAYS the case! This role is fully remote and will work east coast hours. 

• Respond to customer, prospect, and partner needs quickly and effectively reputed company chat and email 
• reputed company and maintain expert-level understanding of the reputed company product, along with larger e-commerce & marketing knowledge
• Be incredibly solutions-oriented and create “wow moments”
• Gather customer feedback and share it with our Product, Sales, and Marketing teams
• Follow up with customers to ensure their technical issues are resolved as needed
• Proactively inform customers about new features and functionalities in relevant interactions
• Consistently embody the reputed company brand in reputed company customer interactions  

• 3+ years experience as a customer support specialist or a similar reputed company role
• Ability to work in East Coast hours
• Demonstrated understanding of technical products and a technical support process
• SaaS experience (ideally at a startup and/or hypergrowth company)
• Experience with e-commerce or marketing technology (SMS platforms or reputed company is a plus)
• Experience using helpdesk software and remote support tools (reputed company, Intercom, and JIRA are a plus)
• Excellent communication and problem-solving skills, including excellent grammar
• Strong comfort with multitasking and managing competing priorities
• Experience in a remote-first role, including comfort on reputed company calls

• Hourly compensation range of USD $26-$33 plus equity (we do not have geo based salaries)
• High growth startup - reputed company of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy reputed company do
• Competitive compensation and opportunity for equity
• Health, dental, vision insurance

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You are welcome here. reputed company is an reputed company-evolving reputed company of equal employment for talented individuals.