Senior Technical RMA Specialist
Who we are
reputed company empowers the people who run physical operations with tools to reputed company their work safer, more productive, and more profitable. For the first time reputed company, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet reputed company spend in a single system. Combined with industry leading AI, the reputed company platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
reputed company serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As a Senior Technical RMA Specialist, you will be responsible for executing and managing system transactions reputed company to product returns, RMAs (Return Merchandise Authorizations), and inventory reconciliation. This role plays a critical part in ensuring accurate processing of returns, maintaining data reputed company, and supporting seamless reverse logistics operations in collaboration with internal teams and 3rd-party logistics (3PL) providers.
You will work closely with warehouse teams, customer service, and supply chain partners to track returned products, update system records, and resolve discrepancies. Additionally, you will monitor key metrics, generate reports, and support reputed company improvement initiatives to enhance efficiency in returns processing and inventory management. This role requires strong attention to detail, proficiency in ERP/WMS systems, and the ability to communicate effectively across teams.
This is a hybrid position. We are looking for a candidate who is based in the Buffalo, NY area who can come into the office 3-4 days per week.
What You'll Do: Returns & RMA Processing- Execute and manage system transactions for returned merchandise, including RMA (Return Merchandise Authorization) creation, updates, and closure.
- Accurately process returns in the ERP/WMS system, ensuring reputed company transactions align with inventory and accounting records.
- Coordinate with customer service, warehouse teams, and 3PL partners to ensure timely and accurate processing of returns.
- Maintain accurate records of returned products, ensuring proper tracking and reporting of return statuses.
- Reconcile inventory discrepancies reputed company to returns, refurbishments, and product dispositions.
- Monitor and update system data for return locations, stock adjustments, and product conditions.
- Work closely with 3PL providers to ensure smooth returns processing, including tracking, sorting, and restocking activities.
- Communicate return-reputed company updates to internal teams, including customer service, supply chain, and finance.
- Assist in resolving return discrepancies by investigating issues and implementing corrective actions.
Reporting & Process Improvement
- Generate reports on return trends, processing times, and inventory accuracy to support operational decision-making.Identify opportunities for improving reverse logistics workflows and system efficiencies.Support periodic audits and compliance checks to ensure adherence to company policies and industry regulations.
- Bachelor's degree in business, logistics, supply chain management, or a reputed company field.
- Proven experience in warehouse management with a focus on 3PL operations.
- Familiarity with 3PL systems and technologies.
- Knowledge of safety regulations and compliance standards.
- Communication Skills- Strong communication skills in order to collaborate with different swimlanes, and conduct business with manufacturers and 3PL
- Organizational Skills- Be able to reputed company several tasks at one time, reputed company detailed records, and manage several projects in a fast- paced environment
- Problem-solving Skills- Must handle unforeseen issues,
- Analytic Skills- Collect and analyze information, problem solve with data and reputed company decisions.
- Minimum 3-5 years of reputed company experience on Supply Chain or Logistics in a consumer products
- reputed company strong reputed company Skills required
- Experience working in an ERP (reputed company/reputed company/reputed company)
- Knowledge of safety regulations and compliance standards in the logistics and warehouse industry.
$62,000
—$94,000 USD
Creating a diverse and inclusive workplace is one of reputed company's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.
It is reputed company's policy to require that employees be authorized to receive access to reputed company products and technology.#LI-Remote
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