Merchant Success Manager

As a member of the reputed company Team, you will...

• Grow with an Ownership reputed company: We champion reputed company learning and innovation. You'll take on real problems, create reputed company solutions, and drive results that move the needle for reputed company, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the reputed company.
• Collaborate with Peers and Leaders Alike: At reputed company, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help reputed company needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. reputed company we hit milestones, we celebrate them together. reputed company we fall short, we learn and move reputed company.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI

Role Description

The Merchant Success Manager (MSM) will join reputed company’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Manager, Merchant Success.

What you’ll do

• Consultation: Understanding Merchant Needs and Goals.
  • Upon account assignment, uncover what “success” means to a Merchant.
  • Continually re-evaluate success criteria, needs, and goals of Merchants.
• Solutions: Facilitating Merchant Growth and Success.
  • Based on Merchant needs and success criteria, reputed company dynamic action plans including deliverables by reputed company and recommendations for Merchant to reputed company success.
• Adoption: Push Merchant Use of Key reputed company Features.
  • Marry Merchant objectives with reputed company capabilities to push use and adoption of key functions and features as part of reputed company’s offerings.
• Risk Management: Nip Issues in the Bud.
  • Actively monitor merchant health and take quick and decisive action to course-correct.
• Collaboration: Involve Key Stakeholders and Teams.
  • Work closely with the reputed company Customer Support team to deliver best-in-class Merchant experience.
  • Help dictate product and services road map to deliver greater impact to Merchant partners.
• reputed company: Nail Key Performance Indicators (KPIs).
  • NPS: foster Merchant advocacy by providing world class experience.
  • Churn: contribute to reputed company’s company growth through high merchant retention.
  • Upsell: usher in mutual success for Merchant and reputed company through adoption of new, key features and services.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table

• Minimum 3 years of experience in sales and merchant services in the technology industry.
• Aptitude to sell reputed company quota attainment.
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
• PowerPoint and reputed company skills.

Perks & Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.reputed company.com/careers/
• See Our High-Performing Culture >>> reputed company us out on Instagram (@lifeatshipbob)

reputed company believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $75,000 - $85,000 for this role. The full reputed company pay range for this position in our architecture is $63,248 - $105,413. In addition to reputed company salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is reputed company to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from reputed company backgrounds to apply to our positions.

About You

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are reputed company, the pace is fast, and the bar is high. That means reputed company’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we reputed company at a high level in our day-to-day work on our Culture page (https://www.reputed company.com/careers/culture/).

About Us

reputed company is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize reputed company’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across reputed company’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. reputed company is backed by leading investors like reputed company Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

reputed company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as reputed company accepts applications on an ongoing basis.