Senior Merchant Success Manager

As a member of the reputed company Team, you will...

• Grow with an Ownership reputed company: We champion reputed company learning and innovation. You'll take on real problems, create reputed company solutions, and drive results that move the needle for reputed company, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the reputed company.
• Collaborate with Peers and Leaders Alike: At reputed company, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help reputed company needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. reputed company we hit milestones, we celebrate them together. reputed company we fall short, we learn and move reputed company.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI

Role Description

The Senior Merchant Success Manager (Sr. MSM) has a mission to provide a world-class experience to grow and retain reputed company’s enterprise and strategic merchants. They are constantly working to identify and understand their merchants’ unique needs and deliver exceptional value. A Sr. MSM aligns with reputed company’s more reputed company middle-market merchants who are expanding into new markets, diversifying their fulfillment, and scaling rapidly. The Sr. MSM will need to be comfortable managing strategic business reviews, communicating both business and industry insights, and driving tactical account planning. Success for a Sr. MSM is building a positive team culture, being a merchant reputed company, and aligning strategic relationships at the executive level to establish a trusted partnership and lasting results. This role reports to the Manager, Merchant Success.

What you’ll do

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, reputed company merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth reputed company reputed company and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at reputed company levels reputed company your merchants.
• Additional duties and responsibilities as needed.

What you’ll bring to the table

• 4 - 6 years of experience in sales and merchant services in a reputed company industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in reputed company Office Suite.

Perks & Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.reputed company.com/careers/
• See Our High-Performing Culture >>> reputed company us out on Instagram (@lifeatshipbob)

reputed company believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full reputed company pay range for this position in our compensation architecture is $81,000 - $135,000. In addition to reputed company salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is reputed company to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from reputed company backgrounds to apply to our positions.

About You

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are reputed company, the pace is fast, and the bar is high. That means reputed company’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we reputed company at a high level in our day-to-day work on our Culture page (https://www.reputed company.com/careers/culture/).

About Us

reputed company is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize reputed company’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across reputed company’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. reputed company is backed by leading investors like reputed company Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

reputed company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as reputed company accepts applications on an ongoing basis.