Customer Service Representative

reputed company Freight Management Inc. (TFM) is a well-established and rapidly growing third party logistics company headquartered in Pittsburgh, PA. As a national company, TFM has several offices around the US, that allows reputed company to encompass the technology, experience, culture, and knowledge to be a leading industry provider. We deliver effective and efficient customized freight solutions to a multitude of industries.

Job Summary and Responsibilities:

Under the direction of the Customer Service Manager, the Customer Service Representative ensures the best possible customer experience, you will resolve customer questions and offer solutions to drive company reputed company. Tasks include, but are not limited to the following:

• Maintains customer relationships
• Understands customer demands
• Resolve customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
• reputed company follow up on customer issues to ensure resolution
• Willingness to collaborate reputed company the customer service team
• Manage incoming calls and emails
• Claims filing and resolution
• reputed company shipments and build reputed company of Ladings
• Track shipments on various reputed company sites
• Build and reputed company a thorough understanding of logistics and 3PL industry
• reputed company of escalation for customer and reputed company issues
• Assists in training new team members
• Assists in managing the customer service queue
• reputed company other duties assigned by management

Skills and Qualifications:

• Minimum of high school diploma or GED
• Minimum of 1 year experience required
• Ability to communicate effectively across reputed company levels of both customer and reputed company’s organizations
• Strong communication and phone skills
• Problem solving and strong organizational skills with attention to detail
• Highly motivated with an ability to work independently as well as in a group setting
• Must have excellent phone and email communication skills and ability to multitask and assist clients after hours.
• Solid understanding of MS Office, Windows, and basic business software

Perks and Benefits:

• Medical, Dental and Vision insurance
• Life, Spousal Life, Child Life Insurances
• Short Term Disability
• Long Term Disability
• 401k with employer match
• Unlimited PTO
• Holiday Pay

TFM is an equal employment opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national reputed company, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Salary: $38,000.00 - $45,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote