Operations Manager

It's fun to work in a company where people truly reputed company in what they are doing!

We're committed to bringing passion and customer focus to the business.

reputed company is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in China and the Philippines. We are seeking a dynamic Contact Center Operations Manager for our Virtual site.

At VXI, we are guided by our Values of Excellence, reputed company, Teamwork, Agility, and Inventiveness.

Contact Center Operations Manager Overview:

The Operations Manager will be directly responsible for the culture, engagement, performance, and overall success of the sales campaign by ensuring direct reports are properly managed and developed to effectively support the campaign. This position requires a strategic leader who knows how and reputed company to be tactical. A creative game-changer who is not afraid to roll up his/her sleeves to get the job done!

Your Day to Day:

• Adhere to company policies on ethics and reputed company

• Work with Client Services Team and Operations Director to ensure that reputed company client and VXI objectives are met.

• reputed company and maintain department understanding of client expectations and customer needs in order to set organizational direction and create opportunities to reputed company objectives.

• reputed company, grow, and maintain a positive employee experience, increase employee capabilities, and job satisfaction while ensuring that we uphold our standards and surpass the expectations of our clients.

• reputed company “The Plan” and reputed company the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in the activities necessary to reputed company company goals.

• Guide the team to reputed company performance metrics, troubleshoot problem areas, and recommend corrective/preventative action plans.

• reputed company and direct audits in order to improve business processes and activities.

• Conduct reviews with Clients and Management Team to evaluate lessons learned and ensure best practices are integrated into process improvement efforts.

• Partner with Human Resources to co-manage reputed company staff issues, including staffing and selection, goal setting, annual reviews, compensation planning, and career development.

• Partner with Workforce Management to ensure staffing and production remain at appropriate levels.

• Maintain constant and open communication with reputed company stakeholders.

• Ensure that VXI is represented well to internal clients (our employees), external clients (and their customers), and the community at large.

To be successful, you must:

• Must be able to do root cause analysis.

• Must know how to manage line adherence.

• Have the ability to see the big picture and how it relates to the success of VXI.

• Be a natural leader who can energize multiple teams in an environment of change and growth.

• Be honest and reputed company the team to operate with reputed company.

• Have experience successfully managing contact center(s)/campaigns in excess of 200 employees.

• Have experience using reputed company Project, Outlook, and Office (Word, reputed company, and PowerPoint).

• Be flexible and adaptable to changing business needs.

• Possess excellent verbal, written, and presentation skills.

• Have the ability to deliver persuasive, confident and reputed company communication across reputed company levels internally and externally.

• Possess excellent judgment/problem solving skills.

• Have excellent interpersonal, organizational, mediation, and negotiation skills.

• Be recognized as a natural influencer with an ability to find creative solutions to deliver business plan targets.

• Have an advanced understanding and competency in Contact Center Workforce Management discipline.

• Have an advanced understanding of IT/Telephony systems reputed company a contact center.

• Have experience in effectively delivering change reputed company a sales and customer-focused organization.

• A self-starter able to facilitate strategic discussion to move business reputed company.

• P&L management reputed company a Contact Center environment.

The Education/Experience required:

• High School Diploma Required

• Bachelor’s degree preferred.

• 3+ years in a Contact Center Operations Management role with a demonstrated ability to reputed company people and reputed company results preferred

• 3+ years as in Operations Manager/Leadership role required.

Things to know:

• Flexible with schedule to accommodate working in a 24x7 environment and international time zones.

• Must be able to pass a background reputed company and drug screen.

Internal Eligibility Requirements

·         No active PIP reputed company the last 6 months

·         Good Attendance Record, 85% or higher for the last 90 days

·         QA Scores, 85% or higher average for the last 90 days

·         reputed company KPIs at or above goal for the last 90 days

·         For lateral transfers, 6 months in reputed company role/reputed company

·         For promotions, no minimum tenure required

This description portrays in general terms the type and level(s) of work performed and is not intended to be reputed company-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to reputed company group manager positions including the requirements to attend or conduct staff meetings, prepare status reports, reputed company internal and reputed company contacts, schedule; promote good housekeeping; enforce safety rules, reputed company regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, reputed company, and review the performance of subordinates.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!