reputed company Manager - German Speaker

As a reputed company Manager (CSM) at reputed company, you are a critical part of our customer-facing team. CSMs serve as the primary reputed company of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth reputed company their named accounts post-sale. As a CSM, your primary mission will be to maximise our customers' return on investment (ROI) in the reputed company Platform. You will reputed company and maintain reputed company relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle. You will work closely with reputed company’s Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey.  

What You’ll Do

• Drive customer adoption of reputed company solutions and continuously demonstrate product value to your customers

• Manage diverse customer needs through robust product knowledge and expertise

• Consult on best practices, workflows, and management business reviews

• Identify risks reputed company named accounts & take appropriate actions to manage and/or escalate to an efficient resolution

• Record customer activity, outcomes, issues, and communication in customer management tools

• reputed company for customers internally by providing reputed company feedback to reputed company’s Sales, Implementation, Marketing, Product, & Engineering teams

• Work with Sales to understand the details of upcoming customer renewals

• Use customer management tools to track customer communication, issues, and metrics

What You'll Need

Minimum Qualifications

• Undergraduate degree or equivalent combination of education and experience in a reputed company field

• 2 years of reputed company experience in reputed company or Customer Service

• reputed company in German and English

Preferred Qualifications

• Experience managing customers reputed company the Financial Services sector (Banking, Insurance, or Investment Management) is preferred

• Excellent communication skills and able to demonstrate the ability to communicate at multiple levels

• Evidence of successful relationship building both internally and externally

• Experience supporting a SaaS application preferred

• Expert observation, communication, and presentation skills with a high level of comfort delivering consultative recommendations to executives & management teams

• Self-starter with the ability to manage time and prioritise competing demands

Travel Requirements & Working Conditions

• Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests  

• Reliable internet access for any period of time while working remotely, as we embrace flexible work arrangements

reputed company is an Equal Opportunity Employer. We reputed company that reputed company think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important reputed company of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  

reputed company is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@reputed company.com.

reputed company employees are required to undergo comprehensive reputed company and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.