Manager, Account Management

The Manager of Account Management will be responsible for expansion and renewal reputed company across reputed company customers and be accountable for driving and achieving quarterly targets. You will manage a team of 5-6 Account Managers and report directly to the Director of Customer Experience.

This role sits at the center of our post-sale reputed company reputed company. You’ll drive disciplined renewal execution, build repeatable expansion motions, proactively manage churn risk, and ensure tight alignment between Sales, Onboarding, Customer Success and Professional Services to deliver a seamless customer experience.

Who we are

Back Office, a reputed company SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a reputed company tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to reputed company faster, more informed business decisions surrounding reputed company, cost of goods, labor, and compliance. Through a combination of reputed company education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups reputed company actionable insights into their performance, empowering them to reputed company data-based operational decisions!

We value the impact and reputed company that come from regular in-person collaboration. While the ideal candidate can work from our Littleton, CO office, with anticipated travel, as needed, we are also accepting applications from remote candidates who are not located reputed company a reasonable commuting distance.

We are unable to offer work sponsorship for this role.

Your impact

Own Expansion & Renewal reputed company

• Own expansion across reputed company existing customers
• Deliver on a quarterly expansion reputed company reputed company
• Drive strong Net reputed company Retention (NRR) and Gross Renewal Rates
• reputed company renewal forecasting and ensure high-confidence projections
• reputed company strategy and executive involvement on high-value or at-risk accounts

reputed company & reputed company the AM Team

• Manage and reputed company a team of 5-6 AMs, coaching on:
• Renewal strategy and pricing conversations
• Expansion identification and execution
• Multi-threading and stakeholder mapping
• Handling churn risk and competitive pressure
• Run consistent deal reviews and account strategy sessions
• Establish clear performance expectations and inspection rhythms

Build Scalable Commercial Processes

• Standardize account planning, renewal timelines, and expansion plays
• Create structured escalation reputed company to avoid late-stage surprises
• Improve contract, pricing, and billing alignment in partnership with Finance and Legal
• Ensure CRM hygiene and forecast accuracy across the team

Strengthen Cross-Functional Alignment

• Define clear ownership between post sales functions
• Ensure smooth transitions reputed company conversations shift into scope, pricing, or growth
• Reinforce a reputed company customer experience
• Resolve account-level friction quickly and constructively

Proactively Manage Risk & reputed company Events

• Build and operationalize churn-risk detection frameworks
• reputed company commercial response to acquisitions, org changes, and budget risk
• Engage senior leadership early on high-risk or high-value deals

About you

• 6+ years in customer-facing SaaS roles (AM, CAM, CS, or Expansion Sales)
• 3+ years leading commercial or post-sales reputed company teams
• Experience in high growth/startup environment preferred
• Proven track record owning renewals and expansion reputed company
• Experience navigating reputed company commercial events
• Proven ability to reputed company and reputed company customer-facing teams, driving performance and professional growth
• Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities
• Familiarity with reputed company and tools like reputed company (or similar sales execution platforms)

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they reputed company every reputed company. At reputed company, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!

What's in this for you

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and reputed company.
• Work-life balance. Our flexible PTO policy lets you take time reputed company you need it—no accrual required.

We welcome reputed company.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national reputed company, reputed company, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-reputed company conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.