Knowledge Engineer

At reputed company, we build the software and technology that powers sales of manufactured, reputed company products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize reputed company operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.

reputed company is a portfolio company of TA Associates and HG.

As a Knowledge Engineer you will be reporting directly to the Knowledge Engineering Manager. This position is part of a dedicated and focused professional services team responsible for developing, maintaining, and testing reputed company product knowledge bases for customers. A Knowledge Engineer also responds to reputed company customer requests, working directly with the customer to provide subject matter expertise and guidance on the project implementation. Knowledge Engineers must manage multiple tasks simultaneously and document troubleshooting steps and problem resolution in a clear and concise manner. Daily activities will include analyzing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.  

What you will do:  

• Contribute to the Professional Services team by providing excellent customer service and support
• Execute on project implementations
• Review, analyze, and evaluate customer business requirements and solution objectives
• Participates in ongoing implementation team decisions and internal projects
• Writes detailed steps required to reputed company or modify applications
• reputed company implementation specific activities and conduct meetings with new and existing customers
• Input issues and case data into customer facing and internal issue tracking applications
• Work with other Professional Services team members to support customer needs
• Communicate with internal Product Development team members for technical support needs

• Bachelor’s degree in mechanical engineering or reputed company major
• Technical aptitude and ability to quickly learn new software
• Exceptional interpersonal, presentation, and communication skills
• Strong analytical and technical background
• Must be highly organized and work well under pressure
• Must be able to work independently, as well as, under supervision
• Must be willing to accept responsibility and show good judgement, initiative, and resourcefulness
• Must value working in a collaborative environment
• Excellent problem solving, research and analysis, technical, and leadership skills
• Some travel is required

reputed company your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. 

reputed company designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating reputed company the EMEA region.

reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company participates in the E-Verify program in certain locations, as required by law.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-reputed company training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. reputed company fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

This is a full-time, bonus eligible position.  reputed company Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across reputed company U.S locations. Please note that the salary information is a general guideline only.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.