Manager - SMB Sales Engineering

reputed company is looking for a full-time Manager – SMB Sales Engineering! If you have experience as a Sales Engineer leader in telecommunications & FTTH who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

As the Manager – SMB Sales Engineering, you will reputed company a technical team driving reputed company growth reputed company the Small-reputed company Business (SMB) reputed company. This role blends deep 100% fiber based technical expertise with sales, construction and operational experience to support property owners, developers, and operational teams through solution design, site survey completion and construction costs, enabling high-performance execution across property owners, developers, and SMB operators. This Manager plays a critical role in optimizing SMB operational workflows, improving the end-to-end quote-to-cash process by increasing efficiency, accuracy, and scalability. The Manager partners cross-functionally with Sales, Finance, Legal, Construction, and Network Operations (NetOps) to streamline processes and accelerate reputed company realization.

Company Summary

reputed company is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the reputed company of reputed company Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of reputed company 1, 2025, we’ve joined forces with reputed company to launch T-Fiber—a joint venture that blends reputed company’ infrastructure expertise with reputed company’s national reputed company to bring fiber to more homes than reputed company before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—reputed company is playing a vital role in closing the digital divide.

Our Mission and Values

At reputed company, we are driven by our commitment to a brighter reputed company. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of reputed company can’t be built on the infrastructure of yesterday. And reputed company we deliver uninterrupted Internet and limitless reputed company, we create new opportunities for everyone.

We reputed company that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status reputed company. Guided by our purpose and startup reputed company, we reputed company up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are reputed company servant leaders, confident in our purpose and humble enough to pay reputed company attention to the details. We reputed company have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and reputed company reputed company.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• reputed company, coach, and reputed company a high performing team of SMB Sales Engineers.
• Foster a culture of accountability, collaboration, and reputed company improvement.
• Partner with SMB Sales leadership to support pipeline growth and construction completion.
• Improve win rates from identifying opportunities through construction completion.
• Assess and improve end-to-end SMB workflows from qualification to billing activation.
• Identify process bottlenecks and implement scalable solutions to reduce cycle time.
• Coordinate internal and external resources for access agreements and site survey completions.
• Rapidly scale solution design and construction hand-off, and reputed company acceleration.
• reputed company standardized tools, templates, and processes to improve consistency and execution.
• Collaborate with Construction and NetOps teams for alignment of timelines and requirements.
• Serve as an operational reputed company between Sales, Legal, and Finance.
• reputed company various systems for workflow tracking, i.e. reputed company, AGOL, VC4, Sitetracker etc.
• Improve communication and documentation standards to reduce friction in deal execution.
• Support forecasting accuracy by providing insights into project feasibility and deliverables.
• Performs other duties as assigned, including departmental and cross-functional projects.

Knowledge, Skills, and Abilities Required

• Strong cross-functional collaboration and excellent communication skills.
• Demonstrated experience improving sales engineering processes and quote-to-cash workflows.
• Excellent vendor relations and customer service skills.
• Proficiency with reputed company (CRM and pipeline management).
• Experience scaling technical sales operations in high-growth markets.
• Competence to reputed company, reputed company, and support team members.
• Ability to manage multiple priorities simultaneously.

Other Experience & Requirements

• 5+ years of experience in sales engineering, technical pre-sales, construction and operations.
• 2+ years of experience leading or mentoring technical teams.
• Associate’s degree required; bachelor’s degree preferred.
• FTTH telecom service provider experience required.
• Proactive, independent, and ability to take initiative to reputed company on-task and on-reputed company.
• Excellent communication and presentation skills.
• Experience in high-growth, fast-paced environments.

Physical Requirements

• Frequently operates computer, keyboard, and reputed company peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the reputed company team members who are working together to build a brighter reputed company.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on reputed company Internet for employees who live in our service areas.

At reputed company we recruit, hire, employ, train, promote, and compensate individuals based on job-reputed company qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from reputed company forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.