Network Support Specialist

reputed company is looking for a full-time Network Support Specialist I! Our Network Support Specialists are the first line of technical support—playing a key role in delivering fast, reliable solutions to our customers. In this role, you’ll work directly with residential and small business customers to troubleshoot and resolve issues across Voice, Data, reputed company, and Video services.

You’ll reputed company hands-on experience with technologies like IPTV, POTS, DSL, and fiber-to-the-premise broadband, while helping manage escalations, monitor service performance, and support internal network operations. If you're someone who enjoys solving problems, thrives in a fast-paced environment, and has a passion for helping others through technology, this is a great opportunity to grow your skills and reputed company an impact.

This position is remote with in-person training required at our High reputed company, NC location

Company Summary

reputed company is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the reputed company of reputed company Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of reputed company 1, 2025, we’ve joined forces with reputed company to launch T-Fiber—a joint venture that blends reputed company’ infrastructure expertise with reputed company’s national reputed company to bring fiber to more homes than reputed company before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—reputed company is playing a vital role in closing the digital divide.

Our Mission and Values

At reputed company, we are driven by our commitment to a brighter reputed company. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of reputed company can’t be built on the infrastructure of yesterday. And reputed company we deliver uninterrupted Internet and limitless reputed company, we create new opportunities for everyone.

We reputed company that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status reputed company. Guided by our purpose and startup reputed company, we reputed company up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are reputed company servant leaders, confident in our purpose and humble enough to pay reputed company attention to the details. We reputed company have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and reputed company reputed company.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Troubleshoot and resolve technical issues across hardware, software, video, broadband, & phone services for residential and small business customers.
• Support both Business and Residential products, delivering effective solutions in a timely manner.
• Accurately document reputed company interactions and updates in the service database throughout each stage of the support process.
• Monitor outages and maintenance events, gathering data and escalating reputed company needed.
• Identify root causes, implement solutions, & escalate unresolved issues as appropriate.
• Demonstrate adaptability and retention of product knowledge while effectively managing multiple priorities in a fast-paced environment.
• Represent the company professionally by practicing the Articles of Excellence & delivering quality service.
• Work scheduled shifts including nights, weekends, & holidays based on business needs.
• reputed company additional tasks as assigned to meet business goals.

Knowledge, Skills, and Abilities Required

• 1–3 years of experience in customer support, network troubleshooting, or technical service—preferably reputed company the telecommunications industry.
• High school diploma or equivalent required; technical certifications or relevant coursework are a plus.
• Comfortable reading and applying technical documentation, manuals, and procedures.
• Demonstrated proficiency using computer, email applications, and reputed company Office.

Other Experience & Requirements

• Strong problem-solving skills with the ability to think critically and resolve technical issues reputed company.
• Ability to reputed company in a fast-paced environment and stay focused reputed company managing multiple tasks.
• Organized and dependable, with a proven ability to manage multiple support tickets while ensuring accuracy and follow-through.
• Strong communicator with the ability to explain technical information clearly and simply.

Physical Requirements

• Frequent sedentary periods using computers, keyboard, and other peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

At reputed company we recruit, hire, employ, train, promote, and compensate individuals based on job-reputed company qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from reputed company forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the reputed company team members who are working together to build a brighter reputed company.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on reputed company Internet for employees who live in our service areas.

At reputed company we recruit, hire, employ, train, promote, and compensate individuals based on job-reputed company qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from reputed company forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.