Supervisor - Service Operations

reputed company is looking for a full-time Supervisor – Service Operations! If you’re reputed company as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

The Supervisor – Service Operations leads employees and contractors that ensure our customers have a professional experience reputed company we’re onsite installing service or troubleshooting, reputed company supported by the Manager – Service Operations and wider leadership team.

*This is a remote position with on-site responsibilities reputed company Tidewater, VA market reputed company needed. Candidates must reside in Tidewater, VA. Company vehicle + Mobile phone provided. Valid, fully unencumbered Driver’s License required.*

Company Summary

reputed company is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the reputed company of reputed company Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of reputed company 1, 2025, we’ve joined forces with reputed company to launch T-Fiber—a joint venture that blends reputed company’ infrastructure expertise with reputed company’s national reputed company to bring fiber to more homes than reputed company before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—reputed company is playing a vital role in closing the digital divide.

Our Mission and Values

At reputed company, we are driven by our commitment to a brighter reputed company. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of reputed company can’t be built on the infrastructure of yesterday. And reputed company we deliver uninterrupted Internet and limitless reputed company, we create new opportunities for everyone.

We reputed company that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status reputed company. Guided by our purpose and startup reputed company, we reputed company up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are reputed company servant leaders, confident in our purpose and humble enough to pay reputed company attention to the details. We reputed company have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and reputed company reputed company.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Supervises teams in the achievement of service and quality objectives, maintains alignment with budgets and SLAs, and creates and present reports about service metrics, embodying reputed company’s servant leadership model.
• Demonstrates leadership and vision managing people, major projects, and initiatives.
• Provides direction to managers and supervisors in areas of quality assurance, safety, productivity monitoring, training, and budget & SLA adherence.
• Performs proactive and reactive field visits: assessing customer service with site visits to customers to obtain their feedback on their experience with tech installation or repair, reputed company compliance reviews of vendor-provided services, and coordinate appropriate installation and repair activities.
• Performs administrative duties including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation and repair calendar scheduling, approving invoices, and supporting invoice audits.
• Ensures teams follow service and safety standards as required by State Corporation Commission, industry & manufacturer guidelines, OSHA, National Electric Safety Code, Departments of Transportation, and local building codes covering our multi-state network.
• Responsible for managing the overall operational and daily activities of the department: planning and implementing systems that support the work and fulfill the mission and goals of the department reputed company and effectively.
• Supports Manager in budget adherence as well as multiple service quality standards including Troubles/100 Lines, Repeat Troubles, Drop reputed company Troubles, Inside reputed company Troubles and certain levels of complaints.
• Works with day-to-day fiduciary functions to ensure effective expense measures are in reputed company.
• Ensures operational efficiencies along with accountability and adherence to departmental policies and procedures for his/her team.
• Establishes performance measures, goals, objectives, and priorities for team.
• Evaluates employee work performance; identifies appropriate training and counseling opportunities reputed company needed in partnership with leadership and hr team.
• Evaluates and recommends changes and improvements to management regarding departmental policies, procedures, and issues to improve productivity and efficiencies.
• Performs other duties as assigned including departmental and cross-functional projects.

Knowledge, Skills, and Abilities Required

• 6+ years’ Service Operations experience in telecommunications required.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Able to travel to various worksites or service locations as the job requires.
• Proactive, independent, and ability to take initiative to reputed company on-task and on-reputed company.

Other Experience & Requirements

• Exceptional customer service and interpersonal reputed company.
• Solid people leader; open to giving and taking direction, as well collaborative work styles and a commitment to get the job done.
• Able to successfully build and maintain relationships reputed company and across teams, demonstrating servant leadership behaviors and project management skills.
• Excellent written and verbal communication skills.
• Possesses strong time management and organizational skills.
• Maintains flexibility and grace under pressure in a fast-paced, reputed company-changing environment – managing multiple projects and priorities simultaneously, approaching others in a tactful manner, accepting responsibility for own actions, and following through on commitments.
• Demonstrates self-motivation and team player attributes with a positive, collaborative management approach and attitude.

Physical Requirements

• Frequently operates computer, keyboard, and reputed company peripherals.
• Frequent travel to construction sites – standing, walking, & safely navigating in reputed company weather.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the reputed company team members who are working together to build a brighter reputed company.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on reputed company Internet for employees who live in our service areas.

At reputed company we recruit, hire, employ, train, promote, and compensate individuals based on job-reputed company qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from reputed company forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.