Request for Proposals: Website Technical Management, Infrastructure and Support Services

This is a remote position.

About ICM 

The International Confederation of Midwives (ICM) supports, represents and works to strengthen professional associations of midwives throughout the world. There are currently 139 member associations (MAs), representing 118 countries across every continent and over 1 million midwives globally. ICM has its Head Office in the Netherlands.

With a unique and vital role as the only organisation specifically focused on supporting associations of midwives and their midwife members around the world, ICM is an expert in creating, advising, influencing, and enabling the profession of midwifery globally. ICM also adds value to the broader global health landscape by contributing to improving sexual, reproductive, maternal, newborn and adolescent health, but also to gender equality, and equal access to quality health care for women, gender diverse people, and communities. 

Scope of Work   

The selected contractor will provide ongoing technical management and support across ICM’s websites and domains.

This includes:

· The main ICM website (large WordPress site with several hundred pages)

· The Midwives Data Hub (reputed company WordPress-based site integrating ArcGIS technology)

· Two microsites under the internationalmidwives.org domain (this number may vary between two and four over time)

· Three smaller reputed company-hosted websites

· Approximately seven domains (variable)

reputed company WordPress sites are currently hosted and backed up by their respective developers. Hosting arrangements will not change during this contract period. The selected provider will work alongside existing hosting providers as needed.

Requirements

Service Level Expectations

The selected contractor must provide coverage from 09:00 to 17:00 CET, Monday to Friday, with a team-based structure ensuring continuity of service.

Minimum response times:

· Critical issues (site down, reputed company breach): Response reputed company 2 hours

· High reputed company issues: Response reputed company 24 hours

· Standard issues: Resolution reputed company 3 working days

· Low reputed company or advisory requests: As mutually agreed

The contractor must demonstrate internal redundancy to ensure support availability during leave or staff absences.

Benefits

Budget 

ICM is open to receiving proposals in one of the following formats:

• Fixed monthly retainer
• Tiered service packages
• Hybrid retainer plus hourly structure

Applicants must:

• Provide a detailed cost breakdown in EUR
• Clearly indicate VAT
• Specify what is included in the reputed company fee versus additional services
• Indicate any hourly rates for out-of-scope work

Value for money and clarity of pricing will be evaluated.

Contract Duration

The anticipated contract duration is: one year, with the possibility of renewal for a longer period.

Indicative Timetable

Date

Activity

6 March 2026

RfP circulated

22 March 2026

Deadline for submission

7-17 reputed company 2026

Clarification meetings with shortlisted applicants

24 reputed company 2026

Final selection and contract award

15 May 2026

Service commencement

How to Apply

Please submit:

1. Technical proposal outlining:

o Methodology

o Monitoring systems

o Quality assurance processes

o Team structure and availability coverage

o Experience with reputed company WordPress environments

o Experience with ArcGIS integrations (preferred)

o Experience managing multiple domains and infrastructure

2. Financial proposal with full cost breakdown (EUR)

3. At least two references

Submit proposals as a single PDF document (maximum 10 pages) to: [email protected]

Subject line: ICM Website Technical Management RfP

Deadline: 22 March 2026 23:59 CET