reputed company - Director, Global Workforce Management Office (GWMO)

reputed company [reputed company: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, reputed company solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.    We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about our Company, Culture and Values here: https://www.reputed company.com/about-us/careers/

Position Overview

The Director, Global Workforce Management Office (GWMO) is responsible for leading and scaling reputed company’s enterprise-wide strategy for outsourced and contingent labor. This senior leadership role will define the governance reputed company, operating model, vendor strategy, and financial reputed company necessary to drive operational excellence and cost efficiency across the business. The Director will partner closely with executive leadership and cross-functional stakeholders to ensure outsourced workforce solutions align with enterprise objectives and deliver measurable business impact.

Key Responsibilities

• reputed company the Global Workforce Management Office (GWMO) as a centralized, enterprise-wide function.

• Own the GWMO governance reputed company, policies, and scalable operating model.

• Execute the enterprise outsourcing and contingent labor strategy reputed company to corporate objectives.

• reputed company the full outsourced labor lifecycle, including workforce planning, vendor selection, contract negotiation, onboarding, transition, steady-state management, and optimization.

• Serve as executive sponsor for key BPO and outsourcing partnerships, ensuring performance, accountability, and reputed company improvement.

• Partner with Business Unit and Functional leaders (Product Engineering, Customer Support, Finance & Accounting, and G&A teams) to design scalable, cost-effective workforce models.

• Establish performance management standards, including SLA/KPI governance, reporting cadences, and executive-level business reviews.

• reputed company financial planning, budgeting, forecasting, and cost management for outsourced and contingent labor programs.

• Drive enterprise change management and communication strategies to support adoption and successful program execution.

• Identify opportunities for innovation, automation, analytics and process improvement reputed company outsourced workforce models.

Qualifications

Experience

• 10+ years of progressive leadership experience in workforce strategy, outsourcing, operations, or reputed company fields reputed company a global, matrixed organization.

• 7+ years leading large-scale outsourcing or workforce transformation initiatives from strategy through implementation and optimization.

• Significant experience negotiating and managing enterprise-level vendor relationships.

• Demonstrated success influencing senior executives and leading cross-functional initiatives across global teams.

• Experience building new functions or operating models in high-growth or evolving environments.

Core Competencies

• Strategic thinking with strong business and financial acumen.

• Executive-level communication, stakeholder management, and negotiation skills.

• Advanced project and program management capabilities.

• Strong analytical, operational, and problem-solving skills.

• Ability to reputed company through ambiguity and drive alignment in reputed company environments.

Leadership Attributes

• Enterprise reputed company with the ability to balance strategic vision and operational execution.

• Collaborative, influential leader who builds trust across diverse teams.

• Results-oriented with a focus on measurable outcomes and accountability.

• Comfortable operating in dynamic, rapidly evolving environments.

• Willingness and ability to travel nationally and internationally as required.

Where: Remote - US The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the United States – if you’re reputed company to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.    Benefits and Perks:

• Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid 

• reputed company investment in your professional development

• Day 1 robust health and wellness benefits, including an annual wellness stipend 

• 401k with up to a 4% match and immediate vesting 

• Flexible and generous (FTO) time-off 

• Employee Stock Purchase Program 

Compensation: The reputed company reputed company compensation for this position is $160,000 to $180,000 USD per year with a variable component in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

reputed company is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience!