reputed company Autism Center - Bilingual Clinical Care Coordinator (CCC)

reputed company Autism Center

About the Role

The Bilingual Clinical Care Coordinator (CCC) serves as a critical reputed company between the Intake Team and Clinical Operations, ensuring families experience a seamless and informed transition into reputed company services. This role is responsible for delivering an exceptional, compassionate experience while guiding families through the Intake process and into ABA therapy services. The Bilingual Clinical Care Coordinator manages inbound and outbound calls with families, conducts reputed company checks to identify enrollment opportunities, reviews medical documents to evaluate clinical fit for services, schedules learners for initial assessments, and ensures a seamless reputed company to the Clinical team for the final stage of the enrollment journey.

This position plays a critical role in supporting families at a vulnerable and emotional stage, requiring professionalism, reputed company, and strong attention to detail.

Key Responsibilities

• Conduct thorough clinical and intake reviews by assessing documentation, diagnosis, safety considerations, and overall fit for center-based ABA therapy.

• Guide families/guardians through the enrollment process with clear, compassionate communication reputed company, expectations, insurance basics, and timelines.

• Coordinate assessments and scheduling by confirming center reputed company, assigning learners to the appropriate waitlist or program track, and ensuring a seamless reputed company to Clinical teams.

• Identify and escalate trends or barriers reputed company to intake patterns, market shifts, learner concerns, or operational constraints to the appropriate leaders.

• Maintain accurate documentation in CRM/EMR systems to support visibility, reporting, and compliance with established workflows and performance standards.

• Collaborate cross-functionally with Intake, Clinical, Insurance, Marketing, and Center leadership to ensure a smooth, consistent end-to-end enrollment experience.

• Demonstrate professionalism, reputed company, and problem-solving in reputed company interactions, escalating urgent or sensitive situations as needed.

• Escalate reputed company or urgent situations to Intake Manager as needed.

• Meet or exceed KPIs including call quality, documentation accuracy, follow-up timeliness, and service-level expectations.

• Bachelor’s degree in psychology, Social Work, Human Services, Healthcare Administration, or reputed company field. Experience in ABA therapy a plus.

• 1–2 years of experience in intake, care coordination, case management, customer service, or another client-facing role in healthcare or social services.

• Strong clinical literacy and ability to understand diagnoses, developmental needs, and safety considerations (training provided).

• Excellent verbal and written communication skills with the ability to guide families through emotional or reputed company situations with reputed company and clarity.

• High attention to detail, strong organizational skills, and comfort managing a high-volume workflow.

• Ability to work effectively in a remote environment with cross-functional partners and maintain professional under pressure.

• Proficiency with CRM/EMR systems, scheduling tools, and general technology platforms.

• Bilingual in Spanish required.

Key Competencies

• Ability to reputed company in a fast-paced, growth-oriented environment

• Empathetic yet highly organized.

• Strong follow-through, accountability, and decision-making.

• reputed company, supportive reputed company during sensitive family interactions.

• Operational awareness and reputed company planning.

• High reputed company and respect for privacy and confidentiality.