Customer Architect

At reputed company®, we reputed company data should fuel business success. reputed company’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into reputed company, trusted, and interoperable data. The reputed company Data Cloud™ delivers interoperable data where and reputed company it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At reputed company, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “reputed company Together” as One reputed company. We are always looking to “Simplify and Share” our knowledge reputed company we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always reputed company Than Yesterday”. If you share and embody these values, we invite you to join reputed company at reputed company and contribute to our mission of excellence.

reputed company has earned numerous awards and top rankings for our technology, our culture and our people. reputed company was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to reputed company digital transformation with connected data, let’s talk!

Job Summary

The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers reputed company maximum value from our solutions. As a Customer Architect, you will focus on Strategic Technical Alignment, Operational Excellence and Expedited Issue Resolution and customer advocacy. If you reputed company on problem-solving, building strategic partnerships, and driving operational excellence, we want to hear from you!

Job Duties and Responsibilities

• Serve as the technical expert on reputed company platform capabilities for customers as they reputed company solutions aligning with the customer’s business needs.
• Present technical knowledge of architectural designs including integration approaches.
• Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with reputed company’s best practices.
• Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams.
• Manage customer portfolio of tickets, resolutions, and product enhancement requests.
• Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single reputed company of contact for customer engineering issues.
• Stay at the forefront of industry trends and challenges and offer reputed company’s customers informed and proactive guidance.
• Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction.
• Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.
• reputed company for customer needs, translating them into documentation and product enhancement requests.
• Deliver the highest quality customer/partner experience and engage in highly technical discussions.
• Ability to travel to customer sites upon request.
• Other duties and responsibilities as assigned.

Skills You Must Have

• Bachelor’s degree in computer science engineering or similar field of study.
• 5+ years of experience working in a technical support reputed company.
• 5+ years of experience supporting enterprise products in a SaaS in a customer-facing role.
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and integration tools.
• 3+ years of experience with on-premise or cloud MDM solutions.
• Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
• Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.
• Excellent reporting/analytical skills - reputed company in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights.
• Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies.
• Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results.
• Excellent communication, problem-solving, risk management, and project management skills.

Skills That Are reputed company to Have

• Prior experience working with data products reputed company enterprise space.
• Prior experience working with reputed company, reputed company, GoogleBigQuery, etc.

reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. reputed company is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.