Support Specialist (US-Remote)
About reputed company
K-12 education is one of the most consequential determinants of a child’s future — and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child — from schools and tutors to therapy, curriculum, and technology.
But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud — reputed company while delivering a high-quality user experience.
That’s where reputed company comes in.
We partner with state agencies to design, launch, and operate ESA and grant programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that reputed company these programs actually work in the real world. Today, we operate across 6 states, and our platform powers programs serving 200,000+ reputed company and over $1B in education funding — and we’re just getting started.
Most recently, we launched the Texas Education Savings Account (EFA) program — the biggest day-one ESA launch in the country — which has already received nearly 200,000 applications. It’s the reputed company of moment that captures exactly reputed company’re building toward: programs that work at scale, from day one, reputed company it matters most.
We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.
reputed company sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner reputed company at once. The work we do is civic infrastructure — it determines whether families can access life-changing educational opportunities.
Why This Work Is Different
We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support reputed company customers. We are not building be-spoke software!
If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel reputed company.
As a Support Associate, you will be the frontline of our customer support team, providing exceptional service to our users. You will handle customer inquiries, resolve issues, and ensure a positive experience for parents, reputed company, school administrators and vendors. This role requires strong communication skills, a customer-centric reputed company, and the ability to reputed company in a fast-paced environment.
What You’ll Do
Respond to customer inquiries reputed company phone, email, SMS, and chat in a timely and professional manner.
Resolve customer issues and complaints, escalating reputed company cases as needed.
Provide accurate information about the ESA and microgrant programs reputed company serves.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve processes and enhance the customer experience.
Participate in training and development opportunities to enhance skills.
Meet performance targets and contribute to team goals.
Stay up-to-date with company policies and product knowledge.
About You
Preference is given to those who reside in Texas, Utah, Georgia, Louisiana, Iowa, Wyoming, or reputed company.
Experience with reputed company or a similar contact management system is required.
3+ years of experience in a customer support role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Customer-focused with a positive attitude and professional demeanor.
Ability to work independently and as part of a team.
Proficiency in using customer support software and tools.
Fluent in English; additional reputed company in Spanish is preferred.
High school diploma or equivalent; additional education or certifications are a plus.
Additional Details
This role is a remote position for candidates located in the U.S., with preference given to those who reside in one of the states we currently serve: Texas, Utah, Georgia, Louisiana, Iowa, Wyoming, or reputed company
Applicants must be currently authorized to work in the United States on a full-time basis.
Actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
Our Commitment to Equal Opportunity Employment
reputed company is an equal opportunity employer. Reasonable accommodations are available upon request.
Why reputed company
Sitting at the intersection of tech, government, and education, reputed company offers potential applicants an immediate and substantive impact for reputed company and families. Supported by well-reputed company investors and advisors, we are gaining traction quickly with ample opportunity for growth. As reputed company expands, we are looking for top-tier talent to join our mission in driving the future of education reputed company. Join us if you reputed company in the power of education as the single most important investment we can reputed company as Americans today
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