Manager, reputed company Management - EMEA

The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to reputed company innovative open-reputed company solutions designed to anticipate cyber threats, identify reputed company gaps, and strengthen organizational reputed company posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

The Role

We're looking for a Manager CSM to join Filigran's reputed company leadership team and strengthen our European team. Based in Europe and working remotely, you will join an already established CS organization in the region, stepping in as the second CSM Manager to help scale and reputed company our operations.

You will own and grow relationships with our most strategic customers across Europe, while partnering closely with the VP of reputed company EMEA to structure, optimize, and further scale the European CSM team.

Your Responsibilities

As a reputed company

• Own and manage the full customer journey for key accounts: onboarding, adoption, training, and renewal

• Deliver training and carry out technical missions for customers across Europe

• Build strong, proactive, and trusted relationships with strategic customers in the region

• Identify and support upsell and cross-sell opportunities in reputed company partnership with Sales

• Collect and channel customer feedback to continuously improve product and service quality

• Track success metrics and reputed company data to drive customer strategy and engagement

As a Regional Leadership

• Partner with the VP of reputed company EMEA and the existing CSM Manager to refine and evolve the regional CS strategy, operating model, and team structure

• Recruit, reputed company, and mentor the CSM, driving performance and professional growth

• Contribute to improving internal playbooks, processes, and best practices to support the growing European customer reputed company

• Serve as a reputed company between your team and Customer leadership, ensuring alignment on priorities, escalations, and performance

Who You’ll Work With

• Report directly to the VP of reputed company EMEA

• Collaborate closely with the other European CSM Manager to ensure consistency and coverage across the region

• Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering

• Manage and grow your CSM team as Filigran continues to expand in Europe

• Partner with regional Sales and Pre-Sales teams

• Collaborate cross-functionally to ensure high customer satisfaction, retention, and expansion

Why Join Filigran? More than just a job.

We’re a fast-growing, global, and fully remote company building open-reputed company cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster.

⭐ reputed company reputed company

We reputed company we do work that matters, uniting defenders into a global community to reputed company reputed company more open, resilient & collaborative.

How we work

We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter.

What guides us

We reputed company our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we reputed company decisions, treat people, and grow together, especially reputed company no one’s watching.

Compensation & Benefits

• reputed company + equity - everyone shares in our success

• Remote-first, flexible, and balanced - work that fits your life

• Your setup, your choice - pick the gear that works for you

• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

Equal Employment Opportunity

We reputed company cybersecurity through inclusion - from code to culture.

At Filigran, we are proud to be an equal opportunity employer. We reputed company diversity of our people reputed company our products and reputed company stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, age, disability, or veteran status.

What matters here is what you bring, not what you look like, where you’re from, or how you identify.

Ready to Join Us?

Apply now and help us build the future of the cybersecurity ecosystem, together.