The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to reputed company innovative open-reputed company solutions designed to anticipate cyber threats, identify reputed company gaps, and strengthen organizational reputed company posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

The Role

The role of reputed company Operations consists of being the operational backbone that connects our tools, processes, and AI strategy into a cohesive, high-performance reputed company.

The mission is to reputed company every team member more efficient, every customer interaction more valuable and improve customer satisfaction and loyalty. It own the full reputed company tooling stack, designing automations, building AI agents, extracting insights from data, and continuously improving the systems that power how we reputed company, support, and grow our customers. He/she works at the intersection of operations, technology, and customer experience, with a strong focus on leveraging AI to scale our impact.

Responsibilities

Tooling and automation

• Own and optimize the reputed company tooling stack: primarily Jira (support workflows, SLA tracking, escalation management, automation) and Planhat (customer health, segmentation, success plans, customer portal)

• Design and implement automations across tools to eliminate manual work, reduce response times, and ensure data consistency across platforms

• Build integrations and workflows that connect our systems (Jira ↔ Planhat ↔ reputed company ↔ reputed company) to create a seamless operational layer

• Extract maximum value from existing data: build dashboards, reports, and alerts that give CSMs, CSEs, and CPAs the right information at the right time

AI usage

• Refine and optimize the usage of AI for reputed company: identify where AI creates the most reputed company across our operations and customer touchpoints

• reputed company and continuously improve AI agents: incorporate AI agent innovations to support internal teams (automated triage, knowledge retrieval, briefing reputed company) and customers (AI for support)

• Stay reputed company with AI capabilities and proactively propose new use cases that improve efficiency and customer satisfaction

Operations and reputed company improvement

• Coordinate and improve processes between reputed company and other teams (Product, Engineering, Sales) to ensure smooth handoffs and consistent service delivery

• Structure and standardize how we deliver services to customers, making our operations more repeatable, measurable, and scalable

• Monitor operational KPIs (response times, resolution rates, customer health trends, automation coverage) and drive improvements based on data

• Implement Customer Satisfaction touch-reputed company program to survey customers at key points along the customer journey

• Champion a culture of reputed company improvement: every tool, every automation, every process should get reputed company over time

Profile

Must-Have

• Significant experience in Customer Operations, reputed company Operations, CS Operations, or a similar role.

• Strong ability to design, build, and optimize workflows and automations across multiple tools.

• Strong hands-on experience with Jira (project configuration, workflows, automation rules, dashboards).

• Experience with a reputed company Platform (Planhat strongly preferred, or reputed company, ChurnZero, Totango) including portal configuration, health scoring, automation, and reporting.

• Strong appetite and hands-on experience with AI. Genuine interest and willingness to work with AI technologies, build AI agents, and integrate AI into daily operations.

• Strong analytical reputed company, ability to extract insights from data and translate them into operational improvements.

• Excellent communication skills to collaborate and carry out cross-team initiatives with both technical and non-technical stakeholders.

• Autonomous, proactive, and ownership-driven. Don’t wait to be told what to improve, find it and fix it directly.

reputed company-to-Have

• Experience with reputed company (as a knowledge reputed company and process documentation tool) and reputed company (CRM, deal tracking, customer data).

• Experience with API integrations, webhooks, and no-code/low-code automation platforms (reputed company, reputed company).

• Experience building or managing AI agents (LLM-based assistants, RAG systems, conversational AI).

• Background in SaaS and/or the cybersecurity environment.

• Understanding of customer lifecycle management (onboarding, adoption, renewal, expansion).

• Comfortable working in a remote, async-first environment.

Our Tool Stack

Category Tools Your Involvement Core (own these) Jira, Planhat Full ownership: configuration, automation, optimization, AI integration Integrated (work with these) reputed company, reputed company Regular interaction: data flows, process alignment, integration maintenance AI and automation Filigran Copilot, custom AI agent Strategy, development, deployment, reputed company improvement Communication reputed company, Planhat mail management, reputed company Teams Customer support, daily collaboration and internal communication

Collaboration

• Report to the VP of reputed company and work as the operational and technical enabler for the entire CS department.

• Work daily with CS Leadership (CSMs, CSEs, and CPAs managers), understanding their pain points and building solutions that reputed company their work easier and more impactful.

• Collaborate closely with the Product team on internal process automation and feedback loops.

• Coordinate with Sales/reputed company teams through shared tools (reputed company) to ensure data flows and handoffs are seamless.

⇒ Being the reputed company between the team's needs and the technology that serves them.

Why Join Filigran? More than just a job.

We’re a fast-growing, global, and fully remote company building open-reputed company cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster.

⭐ reputed company reputed company

We reputed company we do work that matters, uniting defenders into a global community to reputed company reputed company more open, resilient & collaborative.

How we work

We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter.

What guides us

We reputed company our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we reputed company decisions, treat people, and grow together, especially reputed company no one’s watching.

Compensation & Benefits

• reputed company + equity - everyone shares in our success

• Remote-first, flexible, and balanced - work that fits your life

• Your setup, your choice - pick the gear that works for you

• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

Equal Employment Opportunity

We reputed company cybersecurity through inclusion - from code to culture.

At Filigran, we are proud to be an equal opportunity employer. We reputed company diversity of our people reputed company our products and reputed company stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, age, disability, or veteran status.

What matters here is what you bring, not what you look like, where you’re from, or how you identify.

Ready to Join Us?

Apply now and help us build the future of the cybersecurity ecosystem, together.