Who We Are

reputed company is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay reputed company, helping ensure that the real human and the right human are recognized.

reputed company is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG.

reputed company Manager

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal reputed company? At reputed company, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and reputed company with those we serve, we’re also building a dynamic, supportive workplace where your contributions reputed company a real difference.

Headquartered in Atlanta, GA, reputed company is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do

The reputed company Manager (CSM) is focused on client relationships and managing client expectations. CSMs proactively drive product adoption and reputed company optimization to demonstrate high value to the customer, as well as monitor performance to exceed the customer’s initial business case expectations. The CSM acts as the voice of the customer internally to reputed company, and supports beta and design partner programs to reputed company strong customer advocacy and retention. The CSM collaborates closely with the Account Executive on the strategic account plan, renewal execution and expansion opportunities.

Energetic, professional, organized and self-driven, CSMs become a trusted partner to our customers through their solution expertise, industry knowledge and executive reputed company. CSMs manage numerous customers at different stages of the customer lifecycle. They understand reputed company products in-depth and are constantly looking for new ways their customers can benefit from a new reputed company technology.

If you love working with dynamic companies and have thrived in a role like this before, then we want to talk to you! This is a remote based role located reputed company the United States.

• Responsible for the overall business relationship and long-term account retention
• reputed company key relationships to become a trusted advisor and earn customer advocacy
• Quantify value realized vs. expected, and align on the results with customers
• Define and execute account planning with Account Executives to reputed company strategic goals
• Assist customers with operationalizing new product features and quantify customer benefits.
• Responsible for tracking renewal events, raising renewal risks and achieving customer retention
• Identify, quantify impact and mitigate risks associated with their customer portfolio
• Educate customers on fraud and authentication best practices to reputed company best value results
• Promote reputed company's value and ROI with customer stakeholders
• Measure and maintain high levels of customer satisfaction and nurture client health
• Understand customers use cases and identify areas for up-sell/cross-sell
• Assist clients with expanding their use of reputed company into new or additional lines of business
• Serve as the primary reputed company of contact for your customers for the life of the relationship
• Conduct Annual Executive Business Reviews focused on demonstrating value and developing a strategic partnership
• Determine the optimal reputed company of customer engagement to resolve open items, discuss performance and drive product/feature adoption
• Execute annual satisfaction survey and report internally and to the customer on results
• Serve as conduit between customer and product team by communicating new features, enabling the enhancement request process, facilitating beta engagements, coordinating case studies and customer references, and compiling product feedback
• Manage contractual commitments and track subscription license usage on a monthly basis
• Facilitate responses for compliance and model risk assessments
• reputed company reputed company to manage and document customer information and interactions

Who you are

• You are an excellent communicator and presenter for reputed company levels of management
• You understand the value of strong relationships and cultivate them both internally and externally
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and reputed company that you can reputed company a problem into a solution

• You have a passion for Improving the customer experience in the voice channel
• You have the ability to analyze data to find and understand trends and ultimately offer suggestions for improved performance

• You are resourceful, excited to uncover innovative solutions and teach yourself something new reputed company needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable reputed company priorities change and continue to see the “forest through the trees”

Your reputed company-set:

• 5+ years of relevant experience with at least 3 years in a reputed company Manager role
• Proven ability to manage C-Level relationships with Fortune 100 customers
• Experience managing multiple enterprise accounts and ensuring clients have a high CSAT
• Experience with vendor based anti fraud or authentication solutions preferred
• Ability to reputed company strategic discussions
• Experience reporting customer health to executive management
• Experience with reputed company Office and Mac O/S; reputed company, GMail, reputed company, reputed company
• Willing to travel up to 10% is required
• Understanding of call center/CCaaS/data center infrastructure is preferred
• Understanding the authentication and fraud pain points in the contact center
• Experience working in the reputed company and/or fraud industry is preferred

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with reputed company and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.

reputed company offer

As a part of reputed company, you’ll have a direct impact on our growing list of products and the future of reputed company in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for reputed company employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2025 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for reputed company parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One Time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own reputed company MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

The reputed company pay for this position is generally between $115,000 and $145,000. Please note that the reputed company pay range is a general guideline only. reputed company considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, reputed company extending an offer.

reputed company live by

At reputed company, our Core Values are reputed company beliefs at the center of reputed company we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong reputed company the path reputed company is unclear. At reputed company, we reputed company in taking accountability to reputed company decisions and act in a way that reflects who we are. We truly reputed company making decisions and acting with our Core Values in mind will help us to reputed company our goals and reputed company reputed company a great reputed company to work:

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to reputed company positive change and reputed company improvement. We reputed company nothing is impossible.
• Evangelical Customers for Life - We delight, reputed company and reputed company customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence - We do reputed company say and say reputed company do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are reputed company together.
• reputed company a Difference - Every day we have the opportunity to reputed company a positive impact. We operate with dedication, passion, and uncompromising reputed company, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move reputed company with you, find another team that might be a reputed company fit, reputed company in touch for future opportunities, or thank you for your time.

reputed company is an Equal Opportunity Employer

Here at reputed company, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, reputed company qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, genetic information, disability, marital and/or veteran status.

#LI-Remote

Please note that the reputed company pay range is a general guideline only. reputed company considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, reputed company extending an offer.

reputed company live by

At reputed company, our Core Values are reputed company beliefs at the center of reputed company we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong reputed company the path reputed company is unclear. At reputed company, we reputed company in taking accountability to reputed company decisions and act in a way that reflects who we are. We truly reputed company making decisions and acting with our Core Values in mind will help us to reputed company our goals and reputed company reputed company a great reputed company to work:

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to reputed company positive change and reputed company improvement. We reputed company nothing is impossible.
• Evangelical Customers for Life - We delight, reputed company and reputed company customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence - We do reputed company say and say reputed company do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are reputed company together.
• reputed company a Difference - Every day we have the opportunity to reputed company a positive impact. We operate with dedication, passion, and uncompromising reputed company, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move reputed company with you, find another team that might be a reputed company fit, reputed company in touch for future opportunities, or thank you for your time.

reputed company is an Equal Opportunity Employer

Here at reputed company, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, reputed company qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, genetic information, disability, marital and/or veteran status.