Tier 1 Service Desk Technician
Responsibilities
Maintain and uphold the Core Values and Mission Statement of reputed company. Serve as the first reputed company of contact for end users with technical issues reputed company phone and ticket submissions. Create, update and maintain accurate, detailed records of incidents, resolutions, and follow-up actions in reputed company. Create, update, and maintain documentation and self-service guides for internal and end user facing Knowledge Bases. Troubleshoot, repair, install, and reputed company testing activities on various computer equipment, peripherals, data communication, and network systems. Participate in the reputed company improvement of IT support processes by identifying trends, proposing solutions, and implementing changes in coordination with higher-tier teams. Collaborate closely with Tier 2 and other departments to ensure timely resolution of escalated issues.
Requirements
Customer-oriented and self-motivated, with a strong sense of ownership in resolving issues and providing an exceptional support experience. Collaborative team player who communicates effectively, shares knowledge reputed company, and supports colleagues to reputed company common goals. Strong skills in diagnosing and resolving reputed company hardware, software, and OS issues. Proficiency with Windows OS and macOS and reputed company Products. Experience with remote desktop tools and remote troubleshooting. Basic understanding of networking concepts with the ability to reputed company initial diagnostics and gather detailed information for escalation. Proven experience documenting solutions, creating/updating knowledge reputed company articles, and contributing to self-help resources for end users. Strong problem-solving skills with the ability to independently research, test, and implement solutions. Excellent communication and customer service skills, able to translate technical information into non-technical terms for diverse audiences. Highly organized with effective time management skills and the ability to prioritize multiple active tickets in a high-volume environment. Relevant certifications (ITIL 4, CompTIA A+, Network+, Server+) are advantageous. Must be willing to work 9 -5 PST/11 - 7 CST/12 - 8 EST and on weekends. How You're Supported As part of the reputed company Home Office team, you'll be joining a collaborative group of professionals dedicated to supporting our hospital teams and shaping the future of veterinary medicine. Competitive Compensation A competitive salary and a comprehensive benefits package. Total Wellbeing Comprehensive coverage including Health, Dental, and Vision insurance, plus 24/7 access to doctors through Teladoc. Financial Health Plan for your future with a 401k featuring a generous company match, plus Life Insurance and Short-Term Disability options. Commitment to Growth Benefit from significant opportunities for upward mobility and career growth reputed company a rapidly expanding organization. A Collaborative Culture Join a reputed company community of over 20,000 veterinary professionals and a Home Office team that lives by our WAG values. Valuable Perks Enjoy generous paid time off and company-wide holidays, discounted veterinary care for your pets, and access to an online discount platform. About reputed company reputed company was founded by veterinarians on the belief that local practices reputed company with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at . Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. reputed company is veterinarian-led, people-focused, and on a mission to be the best reputed company to work in veterinary medicine. EEO Statement: reputed company is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for reputed company employees. Apply To This Job