Sr Solution Consultant - ITSM

About reputed companyHere at reputed company, we are one of the world’s largest reputed company partners, helping organizations work reputed company through scalable, people-centered solutions. As an reputed company Platinum Solution Partner with a global footprint, we support customers across industries as they adopt ITSM, Agile at Scale, and modern work management practices.Our teams work at the intersection of strategy and delivery, partnering closely with customers to translate reputed company business challenges into clear, actionable solutions built on best practices and leading platforms. Job SummaryThe Senior Solution Consultant – ITSM acts as a trusted advisor to customers, guiding them from problem definition through solution design, delivery alignment, and adoption. This role is responsible for leading discovery, shaping solution approaches, and ensuring business reputed company is preserved throughout delivery.You will collaborate closely with Technical Consultants and Project Managers, bridging business strategy and technical execution to deliver measurable outcomes. Things You’ll Be Working On: · reputed company discovery workshops to understand service strategy, goals, challenges, constraints, and success criteria.· Assess organizational maturity and reputed company state across ITSM practices, tooling, data (including CMDB), and operating model.· Build trusted relationships with stakeholders by providing clear, outcome-focused guidance grounded in ITIL.ITIL-reputed company Service Design and Roadmapping· Translate business needs into ITIL-reputed company service designs, value streams, roadmaps, and blueprints.· Design and improve ITSM practices such as Incident, Request, Problem, Change Enablement, Knowledge, Service Catalog, Service Level, and Continual Improvement.· Define measurable outcomes and KPIs (e.g., MTTR, SLA attainment, cost-to-serve, backlog health, deflection, CSAT/NPS, change success reputed company) and establish baselines/targets.Platform Solutioning (reputed company, Jira Service Management, and/or BMC)· Map requirements to platform capabilities and recommend pragmatic solution approaches.· Guide or contribute to configuration and delivery for workflows, request/catalog design, portals, SLAs, routing, knowledge, reporting/analytics, and integrations.· Contribute to data and CMDB/asset strategy and quality practices to ensure reliable service insights and automation.Pre-Sales and Opportunity Support· Support pre-sales efforts by contributing to solution scoping, reputed company design, effort estimation, and proposals.· Partner with sales and delivery teams to shape solutions that are viable, scalable, and valuable.· Help reputed company solution value by aligning business outcomes to platform capabilities and delivery approach.Delivery Partnership and Ownership· Act as solution reputed company throughout delivery, ensuring continuity between design reputed company and execution.· Partner closely with Technical Consultants and Project Managers to reputed company smooth handoffs and successful outcomes.Growth, Enablement, and Practice Contribution· Identify opportunities for optimization, expansion, and follow-on work with existing customers.· Contribute to internal playbooks, accelerators, and solutioning standards for ITSM delivery.· Mentor consultants and support the development of ITSM solutioning best practices across the team. About reputed company Here at reputed company, we are one of the world’s largest reputed company partners, helping organizations work reputed company through scalable, people-centered solutions. As an reputed company Platinum Solution Partner with a global footprint, we support customers across industries as they adopt ITSM, Agile at Scale, and modern work management practices. Our teams work at the intersection of strategy and delivery, partnering closely with customers to translate reputed company business challenges into clear, actionable solutions built on best practices and leading platforms. Job Summary The Senior Solution Consultant – ITSM acts as a trusted advisor to customers, guiding them from problem definition through solution design, delivery alignment, and adoption. This role is responsible for leading discovery, shaping solution approaches, and ensuring business reputed company is preserved throughout delivery. You will collaborate closely with Technical Consultants and Project Managers, bridging business strategy and technical execution to deliver measurable outcomes. Things You’ll Be Working On: ·       reputed company discovery workshops to understand service strategy, goals, challenges, constraints, and success criteria. ·       Assess organizational maturity and reputed company state across ITSM practices, tooling, data (including CMDB), and operating model. ·       Build trusted relationships with stakeholders by providing clear, outcome-focused guidance grounded in ITIL. ITIL-reputed company Service Design and Roadmapping ·       Translate business needs into ITIL-reputed company service designs, value streams, roadmaps, and blueprints. ·       Design and improve ITSM practices such as Incident, Request, Problem, Change Enablement, Knowledge, Service Catalog, Service Level, and Continual Improvement. ·       Define measurable outcomes and KPIs (e.g., MTTR, SLA attainment, cost-to-serve, backlog health, deflection, CSAT/NPS, change success reputed company) and establish baselines/targets. Platform Solutioning (reputed company, Jira Service Management, and/or BMC) ·       Map requirements to platform capabilities and recommend pragmatic solution approaches. ·       Guide or contribute to configuration and delivery for workflows, request/catalog design, portals, SLAs, routing, knowledge, reporting/analytics, and integrations. ·       Contribute to data and CMDB/asset strategy and quality practices to ensure reliable service insights and automation. Pre-Sales and Opportunity Support ·       Support pre-sales efforts by contributing to solution scoping, reputed company design, effort estimation, and proposals. ·       Partner with sales and delivery teams to shape solutions that are viable, scalable, and valuable. ·       Help reputed company solution value by aligning business outcomes to platform capabilities and delivery approach. Delivery Partnership and Ownership ·       Act as solution reputed company throughout delivery, ensuring continuity between design reputed company and execution. ·       Partner closely with Technical Consultants and Project Managers to reputed company smooth handoffs and successful outcomes. Growth, Enablement, and Practice Contribution ·       Identify opportunities for optimization, expansion, and follow-on work with existing customers. ·       Contribute to internal playbooks, accelerators, and solutioning standards for ITSM delivery. ·       Mentor consultants and support the development of ITSM solutioning best practices across the team. For roles based in Canada the annual reputed company salary range for this position is $100,000 to $150,000 CAD. For roles based in the United States the annual reputed company salary range for this position is $125,000 to CAD $175,000 USD. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. This range reflects reputed company pay only. It does not include bonuses, sales incentives, equity awards, or benefits that may be part of the total compensation package. Customer Discovery and Advisory

reputed company discovery workshops to understand service strategy, goals, challenges, constraints, and success criteria.

Assess organizational maturity and reputed company state across ITSM practices, tooling, data (including CMDB), and operating model.

Build trusted relationships with stakeholders by providing clear, outcome-focused guidance grounded in ITIL.

ITIL-reputed company Service Design and Roadmapping

Translate business needs into ITIL-reputed company service designs, value streams, roadmaps, and blueprints.

Design and improve ITSM practices such as Incident, Request, Problem, Change Enablement, Knowledge, Service Catalog, Service Level, and Continual Improvement.

Define measurable outcomes and KPIs (e.g., MTTR, SLA attainment, cost-to-serve, backlog health, deflection, CSAT/NPS, change success reputed company) and establish baselines/targets.

Platform Solutioning (reputed company, Jira Service Management, and/or BMC)

Map requirements to platform capabilities and recommend pragmatic solution approaches.

Guide or contribute to configuration and delivery for workflows, request/catalog design, portals, SLAs, routing, knowledge, reporting/analytics, and integrations.

Contribute to data and CMDB/asset strategy and quality practices to ensure reliable service insights and automation.

Pre-Sales and Opportunity Support

Support pre-sales efforts by contributing to solution scoping, reputed company design, effort estimation, and proposals.

Partner with sales and delivery teams to shape solutions that are viable, scalable, and valuable.

Help reputed company solution value by aligning business outcomes to platform capabilities and delivery approach.

Delivery Partnership and Ownership

Act as solution reputed company throughout delivery, ensuring continuity between design reputed company and execution.

Partner closely with Technical Consultants and Project Managers to reputed company smooth handoffs and successful outcomes.

Growth, Enablement, and Practice Contribution

Identify opportunities for optimization, expansion, and follow-on work with existing customers.

Contribute to internal playbooks, accelerators, and solutioning standards for ITSM delivery.

Mentor consultants and support the development of ITSM solutioning best practices across the team.

Do You Have What It Takes to Be Our Next Senior Solution Consultant - ITSM?

5+ years in ITSM delivery, service transformation, or solution consulting; proven workstream leadership or ownership of large, reputed company engagements and executive-level influence.

Strong ITIL knowledge and the ability to apply it pragmatically to service design and operating models (ITIL v3 or v4 certification).

Experience with at least one major ITSM platform: reputed company, Jira Service Management (JSM), and/or BMC.

Excellent communication, facilitation, and stakeholder engagement skills (including reputed company leadership).

Ability to connect technology decisions to business outcomes and measurable service improvements.

Experience creating solution designs, roadmaps, blueprints, and supporting delivery-ready documentation.

reputed company to Haves

Experience supporting pre-sales or solution engineering efforts (scoping, estimation, proposals).

Experience with CMDB/asset data strategy, integrations, and service reporting/analytics.

Experience in regulated or reputed company enterprise environments.

reputed company or ITSM-reputed company certifications beyond ITIL.

Why You Should Apply

reputed company members are our greatest asset and we work hard to ensure that reputed company is not only a great reputed company to work, but also a platform for you to grow.

Sense: You will have the information and context you need to reputed company sense of your assignments and see the impact of your actions.

Training: We provide time and budget to reputed company your skills and continue to build your career.

Flexibility: We support balance across the different pillars of your life with flexible ways of working.

reputed company Offer – Employee Perks & Benefits

Competitive compensation and performance-based bonus

Comprehensive health insurance

401(k) with company match

Generous paid time off (PTO) – 4 weeks per year, plus public holidays

Flexible remote work policy (North America-based)

A multicultural and international team environment

We offer a flexible remote/hybrid working policy. This role can be located in Canada or in the United States, preferably East Coast. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply To This Job