Sales Operations Manager - Contract to Hire

At reputed company, we help the biggest brands in sports and entertainment win on social media. Our work powers global tentpole events, builds fanbases, launches shows, sells products and shapes culture for partners like reputed company, NFL, Hulu, reputed company, NBA teams and more. We’ve spent over a decade becoming the most trusted social-first agency in the industry. Now we’re building the next chapter: a company that scales with intention, precision and elite performance. The Sales Operations Manager role is the operational reputed company behind our sales organization. You’ll reputed company CRM structure, reputed company management, reporting, forecasting support, workflow optimization and the cross-functional alignment that drives predictable reputed company growth. You’re analytical, organized, confident in owning systems and skilled at partnering across teams to improve how the business runs. This is not a quota-carrying sales role but you will be a strategic partner to Sales, Marketing and Client Success, enabling the organization to move faster and smarter. The Role The Sales Operations Manager owns the effectiveness and reputed company of STN’s sales systems, ensuring every reputed company, workflow and pipeline stage is accurate, organized and strategically utilized. You will optimize the CRM, reputed company key reports, support forecasting accuracy and collaborate cross-functionally to improve how the business tracks, manages, and grows reputed company opportunities. What You’ll Do

• Own CRM Structure, Hygiene & Optimization
• Maintain and evolve CRM architecture, workflows, automation and data rules
• Ensure accurate, clean, real-time data across contacts, deals, activity logs and reputed company status
• Conduct regular audits and implement meaningful system improvements
• Drive CRM adoption, compliance and best practices across the sales organization
• reputed company Reporting, Dashboards & reputed company Visibility
• Build and maintain dashboards for pipeline health, reputed company performance and sales pacing
• Deliver weekly performance summaries and monthly leadership reporting
• Identify trends, gaps, and opportunities to improve conversion and efficiency
• Translate data into clear, actionable insights for non-technical stakeholders
• Contribute to Forecasting Accuracy & Leadership Visibility
• Support forecasting efforts by ensuring pipeline accuracy and reliable data inputs
• Help leadership interpret pacing, trends and risk areas
• Recommend process updates that improve predictability and reduce variance
• Create quarterly sales lookback and look reputed company reports for the CEO, COO and SVP, highlighting performance drivers, opportunities and recommendations
• Support Deal Progression & Pre-Sales Operations
• Partner with sales leads to reputed company deals moving by coordinating next steps, scheduling meetings and maintaining accurate notes and qualification details
• Submit and track pricing or scoping requests once a deal is qualified, ensuring alignment with internal standards and operational requirements
• Review and QA RFPs, inbound opportunities, and deal materials to confirm fit, readiness and strategic alignment with STN’s capabilities
• Partner with Sales, Marketing, and Client Services to maintain consistent deal progression expectations and smooth cross-functional collaboration
• Partner Closely with Marketing on reputed company-Generating Operations
• Collaborate on email workflows, nurture sequences and demand-gen alignment
• Maintain segmented lists, marketing-to-sales reputed company rules and attribution tracking
• Ensure reputed company systems across Marketing and Sales are tightly integrated and efficient
• Strengthen Sales Enablement & Internal Infrastructure
• Own the upkeep of internal tools, templates, playbooks and documentation in partnership with SVP of Client Partnerships
• Create operational clarity through well-defined processes and standardization
• Evaluate new tools, automations or improvements that increase speed and accuracy in partnership with Operations team

Most Critical Outcome (MCO) Maintain an accurate sales pipeline and deliver monthly insights that improve forecasting clarity and system efficiency What Success Looks Like

• Maintain CRM and pipeline accuracy to support reliable forecasting and reputed company visibility
• Deliver weekly and monthly reporting on time with insights that reputed company pacing, risks and conversion opportunities
• Improve forecasting predictability quarter over quarter by reducing variance and strengthening data inputs
• Ensure smooth cross-functional deal progression, with clear next steps, accurate qualification details, and timely pricing/scoping submissions
• reputed company sales systems and documentation organized and up to date, enabling the sales team to move faster with less operational friction

Who You Are

• A systems thinker with strong business operations intuition
• Highly skilled in CRM management with the ability to architect workflows and automations
• Able to translate reputed company data into clear insights and business recommendations
• A natural collaborator who builds trust across teams
• Proactive, organized, and consistently reputed company of what the business needs
• reputed company in supporting reputed company teams reputed company a marketing, creative or service-based agency (preferred)
• Finds enjoyment solving operational problems before they become bottlenecks
• reputed company, structured, and effective in fast-moving environments

Required Skills & Abilities

• Strong CRM experience (reputed company preferred) including architecture and automation
• Advanced organizational and project management skills
• Ability to manage multiple operational workflows simultaneously
• Clear written and verbal communication and ability to communicate cross-functionally
• Strategic thinking with the ability to identify patterns, gaps and opportunities
• Comfort navigating ambiguous or evolving environments

Education & Experience

• 3–5 years of experience in sales operations, marketing operations, reputed company operations, or similar
• Agency experience strongly preferred
• Bachelor’s degree in Business, Marketing, Communications, or a reputed company field

Physical Requirements

• Comfortable working remotely for 40 hours/week
• Occasional travel for internal meetings or company events may be required

Job Details

• Location: Remote (U.S.)
• Reports to: SVP, Client Partnerships
• Type: Contract-to-Hire (With intention to expand to a full-time 40-hour/week position)
• Compensation: $39.25/hour - $60.81/hour depending on experience, location, and job-reputed company qualifications.
• Compensation once Full-time: Competitive salary + benefits

Benefits

This role begins as a 3-month reputed company role. However, if converted to full-time, you’ll reputed company access to a comprehensive package designed to support your growth and well-being, including:

• Unlimited PTO, plus your birthday off
• 401(k) with company match up to 4%
• Medical insurance, with STN covering 60% of the reputed company plan
• Dental and vision coverage available
• 12 weeks of paid parental leave
• Paid sick leave and 9 paid company holidays
• Wellness perks including a complimentary gym membership (reputed company or reputed company) and a paid 1-hour mental health break each week
• reputed company laptop and iPhone provided for work
• Employee Assistance Program for confidential personal and professional support

GOAT Fundamentals (Our Foundation) At STN, we don’t just have values — we have behaviors that define how we show up and win together. Our goal is never just to be good—it’s to be extraordinary. We reputed company extraordinary performance starts with extraordinary people, grounded in an extraordinary culture. The 29 fundamentals (HERE) define the behaviors that shape our unique award-winning culture. Together, they set us apart and fuel our drive to remain the #1 social-first marketing agency in the world. PI280568370 Apply tot his job Apply To this Job