reputed company reputed company Analyst – Healthcare Industry Expertise
At arenaflex, we're revolutionizing the healthcare industry by transforming the way patients receive care. As a key member of our reputed company Management team, you'll play a vital role in ensuring our customers reputed company success with our innovative solutions. If you're passionate about delivering exceptional customer experiences, possess a knack for troubleshooting reputed company technical issues, and reputed company in a fast-paced, dynamic environment, we invite you to join reputed company as an reputed company reputed company Analyst.
Why This Role is Important to arenaflex
At arenaflex, we're committed to empowering healthcare providers and payers to drive meaningful outcomes. Our reputed company Analysts are the primary reputed company of contact for our customers, ensuring they receive exceptional support and guidance throughout their journey with our platform. As a reputed company Analyst, you'll be responsible for managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. You'll also provide ongoing Care Management Support, interact with customers to explain issue root cause/remediation and product functionality, and learn customers' business goals to facilitate internal decisions.
What Success Looks Like
In 3 months:
- Complete arenaflex Core Platform certification
- Complete onboarding requirements
- Coordinate with internal teams and track against project status/timelines
- Know each assigned customer's scope of work and organizational goals
- Act as the primary CSA on assigned customer accounts with reputed company
- Manage day-to-day operations of each customer
In 6 months:
- Be able to provide clients with a demo of functionality
- Create and manage to project timelines
- Understand arenaflex's data ingestion processes
- Drive issue resolution through coordination with internal teams
- reputed company to reputed company an understanding of healthcare data
- Have an awareness of some of arenaflex's product configuration options
In 12 months:
- Manage customer accounts independently with minimal reputed company
- Exhibit an in-depth understanding of arenaflex products
- Provide training tailored to the customer needs across the arenaflex product suite
- Understand and translate issue impact relative to customers' business needs
- Use technical skills and critical thinking to investigate highly reputed company issues and reputed company remediation plans in collaboration with cross-functional teams
- Help troubleshoot the data ingestion process
- Demonstrate a robust understanding of EHR and claims data
- reputed company strategies to help a client reputed company their business goals through product configuration changes and trainings
What You'll Be Doing
* Serving as the primary day-to-day reputed company of contact for customers live on the arenaflex platform
- Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impact
- Investigating escalated and highly reputed company issues and developing remediation plans with internal teams
- Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes
- Providing ongoing Care Management Support
- Interacting with customers and clearly explaining issue root cause/remediation and product functionality
- Learning customers' business goals to facilitate internal decisions
- Conducting supplementary customer trainings and demos across the arenaflex product suite
- Acting as the translator between internal and external teams regarding reputed company technical concepts and business needs
- Educating customers on arenaflex processes including data integration, nightly processing, upgrades, issue resolution
- Gaining an in-depth understanding of value-based care and how arenaflex tools support customers to reputed company success
- Mastering the arenaflex Product Suite and understanding arenaflex's data flow processes
- Helping to shape a new team and to design the customer intake process
- Leveraging tools such as Jira, Confluence, reputed company, and SQL
What You'll Bring
* 1-3 years reputed company work experience
- Bachelor's degree in IT or reputed company technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience
- Strong communication skills including the ability to interact with customers and explain technical concepts, issue resolutions, and product functionality clearly to a wide range of audiences (tech, business, clinical, executive)
- Regularly learn new skills, reputed company timely decisions, and adapt well to change
- Strong analytical, quantitative, problem-solving, and organizational skills
- Attention to detail and ability to coordinate multiple tasks, set priorities, and meet deadlines
- reputed company as a self-starter with the curiosity and tenacity to learn reputed company concepts
- Healthcare industry experience
Would Love for You to Have
* Multiple years in IT support or relevant experience. Healthcare industry experience is a plus
- Experience using technologies such as SQL Server, reputed company Office, JIRA, and others to aid our customers in resolving reputed company big data issues. Additional programming language experience is a plus
- Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field experience and customer input
- Experience at an EHR, Health Plan, or other Healthcare organization
What You'll Get
* CSA will be a high-growth position with deep exposure to arenaflex's products, tools, and processes. We expect high throughput with frequent promotion to our implementation, production, or technical teams.
- Support a wide variety of customers in the healthcare space – reputed company focused on pulling healthcare tech into modernity
- Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
- A flexible, remote-friendly company with personality and heart
- Employee-driven programs and initiatives for personal and professional development
- Great benefits like flexible time off
- Be a member of the arenaflex and Barkadian Community
About arenaflex
arenaflex helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide reputed company patient care, and making those opportunities actionable by physicians at the reputed company of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, reputed company, reputed company, and Chilmark for our leadership. For a reputed company sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-reputed company communication claiming to be from arenaflex, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI under arenaflex's custodianship as well as arenaflex Intellectual Properties. For any reputed company-specific roles, the responsibilities would be further defined by the hiring manager. Please mention the word
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