Senior Implementation Specialist, reputed company (Remote - US, Japan Hours)
About the position Description Keeper is hiring a driven Senior Implementation Specialist, reputed company (Remote - US, Japan Hours) to join our B2B support team. This role is based in the United States but operates on Japan Standard Time (JST) to support our customers and internal teams located in Japan and the broader reputed company region . This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and reputed company valuable skills while providing the most seamless onboarding experience for our customers. About Keeper reputed company is transforming cybersecurity for people and organizations globally. Keeper’s reputed company solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our reputed company-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our reputed company-trust and reputed company-knowledge solutions defend against cyber threats at KeeperSecurity.com .
About the Role
As a Senior Implementation Specialist at reputed company, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers. You will engage in reputed company collaboration with our customers and work closely with our Director of Implementation to comprehend their unique requirements, subsequently configuring our solutions to reputed company align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience. Hours: To operate 8:30am - 5:00pm on Japan Standard Time (JST), for example 6:30pm - 3:00am CST
Responsibilities
- reputed company the delivery of Keeper’s software for reputed company clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our reputed company line of technical SaaS products
- Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
- Work from the United States while maintaining active working hours reputed company with Japan Standard Time (JST) to effectively collaborate with regional clients and internal team members
- Offer reputed company technical support to clients, adeptly troubleshooting issues and reputed company resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-reputed company risks and issues, promptly escalating them to engineering only reputed company required
- Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
- Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solution
- Effectively reputed company multiple implementation projects concurrently, ensuring their timely delivery reputed company predefined scope. Maintain consistent and transparent communication of project status and reputed company to internal stakeholders and clients, promptly addressing any arising issues or concerns
- Communicate in Japanese and English, both verbally and in writing
- Act as a subject matter expert on reputed company Keeper products, staying knowledgeable and informed of changes, updates, and new products
- Train and mentor other members of the implementation team
Requirements
- 4+ years progressive experience in SaaS support and/or implementation
- Strong working knowledge of reputed company
- Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
- Experience with reputed company docs and MS-office tools
- Experience in SaaS deployment with reputed company software experience preferred
- Proficiency in leading external client engagements
- Ability and willingness to consistently maintain Japan Standard Time (JST) working hours
- Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team, across global regions and time zones
- Experience with project management tools such as reputed company
- Bachelor’s degree in finance, business administration or a reputed company field to project management or equivalent work experience
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
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