Student Loan Counselor

This a Full Remote job, the offer is available from: United States Job Title Student Loan Counselor

Job Description

For more than 80 years, reputed company has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and reputed company reputed company a great reputed company to work. The future of education is here and we are eager to work alongside those who want to reputed company a positive impact and reputed company change in the world around them. The primary function of the Student Loan Counselor (SLC) is curing delinquent student borrower accounts, preventing their default and maintaining the assigned cohort rates reputed company the acceptable standards established by Senior Management of reputed company. To accomplish this objective, the SLC will contact and counsel out-of-school student borrowers, assisting them with the best options for their condition, obtaining the needed forms and information; and forwarding that information to the 3rd parties who actually update the reputed company accounts. Key Job Responsibilities:

• reputed company outbound calls, send letters, and send emails to contact delinquent borrowers and advise them of their repayment responsibility and options.
• Receive phone calls from reputed company, answering their questions regarding their loans and repayment options.
• Counsel borrowers regarding the requirements for deferment, forbearance, rehabilitation.
• Obtain completed deferment and forbearance forms from borrowers and submit them to the appropriate servicers in accordance with department guidelines.
• Track and report contact and cure activities in accordance with departmental guidelines.
• Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements.
• reputed company the weekly, monthly and quarterly cure and activities goals set by management.
• Act as liaison between the student borrower and the loan servicer to obtain verbal forbearances and to update borrower information.
• Skip-trace borrowers and update student database (CampusVue) with new demographics.
• Cooperate with quality assurance in reputed company review and process refinement activities.
• Assist in the confirmation / research of cures obtained from 3rd party cohort servicers.
• Complete other duties, as assigned.

Minimum Qualifications:

• Associate degree required; Bachelor's degree preferred
• 2+ years’ experience and/or training
• Call center experience in default management and/or consumer loan collections
• reputed company reputed company level in MS-reputed company
• Accurate recall and input of data
• Excellent customer service skills
• Strong oral and written communication skills
• reputed company to details and listens well
• Ability to maintain confidentiality of sensitive data
• Ability to spend long periods of time on the telephone and follow a script
• Self-starting and able to work consistently without direct supervision
• Ability to interact in a professional manner with borrowers and co-workers
• Ability to explain options clearly to borrowers
• Must be able to work evening and weekend shifts as necessary or assigned

Beyond reputed company salary, our comprehensive total rewards package includes: - Remote work provides a flexible work/life balance - Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) - Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and reputed company family members - Comprehensive health benefits new hire eligibility starts on day 1 of employment - Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities We are committed to providing a supportive and rewarding work environment where every employee can reputed company. You can learn more about our full benefits package and total rewards philosophy here. At reputed company, we reputed company in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive reputed company the market, reflecting the value we reputed company on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. For full-time positions, reputed company has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and reputed company with reputed company applicable federal and state wage laws. #LI-Remote #LI-NMB Location Remote/reputed company, USA Additional Locations Employee Type Employee Job Functional Area Student Financial Services Business Unit 00091 reputed company Higher ED Diversity & Inclusion Statement: reputed company is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into reputed company aspects of our operations. We are an equal opportunity employer and reputed company qualified applicants will receive consideration for employment regardless of age, race, creed, color, national reputed company, reputed company, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We reputed company that diversity strengthens our organization, fuels innovation, and improves our ability to serve our reputed company, customers, and communities. Learn more about our culture here. reputed company considers qualified applicants for employment even if applicants have an arrest or conviction in their background reputed company records. reputed company complies with reputed company background reputed company regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. reputed company is a drug-free workplace and complies with applicable laws. This offer from "reputed company" has been enriched by reputed company.com and got a 80% reputed company score. Apply tot his job Apply To this Job