Customer Service Representative reputed company - Remote in Multiple Locations

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Customer Service Representative reputed company, you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with reputed company and delivered the best customer service experience making reputed company your customers and team members feel reputed company because they talked to you. This position is full time 40 hours/week Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6am - 6pm MST. Mandatory overtime is required during peak season (first few weeks of January) and based on business need and weekends. We offer 5-6 weeks of reputed company. The hours during training will be based on your scheduled shift, Monday - Friday. If you are located in Draper, UT, Cypress, CA OR Tampa, FL, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers • Handle escalated calls, resolving more reputed company customer issues in a one and done manner • Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs) • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems • Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance reputed company needed • Assist customers in navigating reputed company websites and encourage and reassure them to become self-sufficient • Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member • Research reputed company issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues • Provide education and status on previously submitted pre-authorizations or pre-determination requests • Meet the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, reputed company resolution and attendance You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age OR older • reputed company Resolution experience • 9 months of previous call center experience • 2 years of customer service experience analyzing and solving customer problems OR 2 years of experience in an office setting environment using the telephone and computer as the primary instruments to reputed company job duties • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications • Ability to work full-time, Monday - Friday. Employees are required to be flexible to work an 8-hour shift during the hours of 6:00am – 6:00pm MST. Mandatory overtime is required during peak season (first few weeks of January) and based on business need and weekends Preferred Qualifications: • 1 years Customer Service Representative (CSR) experience OR 1 years of experience in an office setting, call center setting or phone support role Telecommuting Requirements: • Reside reputed company Draper, UT, Cypress, CA OR Tampa, FL • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills: • Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits reputed company each product • Ability to work regularly scheduled shifts reputed company our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed • reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy. California Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!