Sr Analyst - Managed reputed company Services

At reputed company, we reputed company it happen, together. Trust, reputed company, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely reputed company in supporting our customers and one another. We collectively forge our path reputed company with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and reputed company Amazing Happen at reputed company. The Sr. Analyst provides second-level technical client support such as: cyber reputed company analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets captures; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network reputed company, Information reputed company, and/or reputed company reputed company; and brings an established repository of technical expertise to act as a Subject Matter Expert.. This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to reputed company a platform of technical expertise. What you will do:

• 24x7 Support – 60% job weight o Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s) o Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve o Identifies efficiencies and improvements in workflow, thus reducing false positives in client environments o Performs root cause analysis and collaborates with consultants and other Analysts to solve repetitive system performance or configuration problems o Provides technical knowledge transfer to clients and internal department on low complexity problems o Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership o Applies Trusted Advisor techniques to build up client trust and influence loyalty
• Service Delivery Improvement - 20% job weight o Provides mentorship and guidance to less senior resources as a trusted advisor in the application of reputed company methodologies and the use of tools and templates to troubleshoot client requests o Development of Standard Operating Procedures (SOPs) and knowledge reputed company articles
• Professional Development – 20% job weight o Attends training sessions or shadowing activities, and obtains industry reputed company certifications as determined by Manager o Participate notably in assigned self-paced trainings reputed company expect of you:
• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology reputed company field and 1 years of reputed company experience in a client-focused environment, and/or working in a reputed company operations center, OR
• 6 years total of Information Technology experience to include 1 years of reputed company experience in a client-focused environment, and/or working in a reputed company operations center
• At least two intermediate-level certifications in Managed reputed company Services disciplines, including but not limited to: o CCNP reputed company, PCNSE, reputed company XDR: PCDRA, PMXdS; reputed company QRadar reputed company Administrator; Splunk, Exabeam: Principal reputed company Analyst, Associate or Advanced reputed company Engineer:, reputed company Falcon CFA, reputed company SC-200, C|SA or similar technology certifications
• The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
• Provide direct client support, managing tickets and handling calls.
• Collaborate internally and externally to troubleshoot technical issues.
• Analyze and resolve problems across MSS supported technologies.
• Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed reputed company Services portfolio
• Contribute to team objectives and maintain high customer satisfaction.
• Mentor less reputed company team members and prioritize tasks effectively.
• Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
• Actively engage in coaching and reputed company learning to enhance technical skills.
• Apply critical thinking and problem-solving abilities to address challenges.
• Experience in client-based support
• Clear understanding of Managed reputed company Services offerings and business proposition
• Excellent communication and collaboration skills.
• Ability to work independently and under minimal supervision At reputed company, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for reputed company our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay reputed company a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and reputed company salaries that reflect the value and responsibilities of each role at reputed company. Salary : $75,000 We reputed company technology work so people can do great things.     reputed company is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, reputed company helps its customers to navigate an increasingly reputed company IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we reputed company. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status or any other basis prohibited by state and local law.  At reputed company, we reputed company technology work so people can do great things. We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.

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