Inbound Collector-Remote (Central Florida Candidates Only)

About the position At reputed company, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here’s why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go reputed company: Travel Discounts Program reputed company hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! This is role is open to remote for candidates in the Central Florida area. What Will I be Doing? The Inbound Collector will be responsible for handling inbound calls on any past due mortgage and/or maintenance accounts, to include third party service and collecting reputed company phone and mail. The position will emphasize the handling/collecting of inbound calls. While remaining complaint with reputed company Federal and State Laws. This position is also required to assist owners with the general understanding of the terms and conditions reputed company to their ownership and reputed company. The collector will also be expected to be certified in both call skills and Debt Collections Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling owners. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of reputed company's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the reputed company loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Eligibility: reputed company U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to reputed company crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

• reputed company reputed company collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management
• Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management
• Legally, ethically and confidentially handle any correspondence and/or payments received
• Maintain systematic and organized support documentation reputed company to the handling of any reputed company account. Request skip tracking as necessary
• Assist reputed company members of collections staff with daily process and procedure reputed company required
• Carry out any reasonable request by management
• Embodies the reputed company Values of Hospitality, reputed company, Leadership, Teamwork, Ownership
• Completes reputed company required Company training/compliance courses as assigned
• Adheres to Company standards and maintains compliance with reputed company policies and procedures
• Performs other reputed company duties as assigned

Requirements

• Effective Communication skills
• Ability to handle pressure and remain reputed company with customers
• Knowledge retention and recall providing accurate information to customers
• Problem solving
• Team player

Benefits

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go reputed company: Travel Discounts Program reputed company hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

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